Benefits Specialist

Job Description As the Benefits Specialist, you will serve as a key resource for employee benefits inquiries, case management, and program administration. Supporting a population of 1,000+ employees, this role requires clear and confident communication, exceptional attention to detail, and a proactive approach to benefits administration and compliance. You will play a critical role in ensuring employees understand and can effectively navigate their benefits while maintaining accurate documentation and staying current on benefits regulations that are continuously evolving. Employee Support & Communication Serve as the primary point of contact for employee questions related to benefits eligibility, enrollment, coverage, deductions, and plan changes Explain complex benefits information in a clear, professional, and employee-friendly manner Manage a high volume of benefits-related cases while providing timely and accurate follow-up Benefits Administration Administer and support employee benefit programs including medical (PPO plans), dental, vision, FSA/HSA, life, disability, and retirement plans Process benefit enrollments, terminations, and mid-year changes, including Qualified Life Events (QLEs) Support open enrollment activities, including employee education, system updates, and issue resolution Leave Management & Compliance Administer and explain employee leave programs, including FMLA and other leave of absence policies Coordinate benefits-related components of workers’ compensation cases and leave situations Ensure benefits administration aligns with applicable federal and state regulations (e.g., FMLA, ERISA, COBRA, HIPAA, ACA) Documentation, Audits & Data Integrity Maintain accurate and thorough benefits documentation and case notes within HR systems Assist with benefits audits, reconciliations, and carrier/vendor coordination Identify discrepancies and work cross-functionally with HR, Payroll, and vendors to resolve issues Continuous Improvement Stay current on benefits regulations and industry best practices Identify opportunities to improve benefits processes, employee education, and documentation standards We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 3+ years of experience in benefits administration or a related HR role Hands-on experience supporting employee benefits inquiries in a high-volume environment Strong working knowledge of FMLA, PPO medical plans, HSA/FSA, leave management, and workers’ compensation concepts Excellent written and verbal communication skills High attention to detail with strong organizational and documentation skills Experience with ADP or other HRIS or benefits administration systems #J-18808-Ljbffr