General Manager

General Manager (GM) – Job Description

Position Summary

The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, and a positive team culture. This role leads both Front of House (FOH) and Back of House (BOH) teams, drives sales, and maintains operational excellence.

Operations Management

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Maintain high standards of cleanliness, food quality, and hospitality.
• Enforce all company policies, procedures, and health regulations.
• Ensure readiness for all service periods, including staffing and product levels.

Financial Performance

• Manage P&L, budgets, and financial reporting.
• Control labor and food costs to meet company targets.
• Drive revenue through local marketing, events, and guest engagement.
• Monitor key performance indicators (sales, labor %, food cost %, etc.).

Team Leadership & Development

• Hire, train, and develop managers and hourly team members.
• Create schedules that align with business needs and labor goals.
• Hold team accountable while fostering a positive, team-oriented culture.
• Conduct performance reviews and ongoing coaching.

Guest Experience

• Ensure every guest receives exceptional service.
• Handle guest concerns and resolve issues promptly and professionally.
• Maintain a strong presence on the floor during peak hours.

Training & Systems

• Implement and uphold training programs for all positions.
• Ensure consistency in execution of recipes, service standards, and procedures.
• Maintain and improve operational systems and workflows.

Inventory & Vendor Management

• Oversee ordering, inventory counts, and vendor relationships.
• Ensure proper receiving, storage, and product rotation (FIFO).
• Minimize waste and control costs.

Qualifications

• 3–5+ years of restaurant management experience (full-service preferred).
• Proven ability to manage P&L and hit financial targets.
• Strong leadership, communication, and problem‑solving skills.
• High level of organization and attention to detail.
• Ability to work nights, weekends, and holidays as needed.

Core Competencies

• Leadership & Accountability.
• Financial Acumen.
• Operational Excellence.
• Guest‑Focused Mindset.
• Team Development.

Compensation & Benefits

• Competitive salary + performance‑based bonuses.
• Paid time off.
• Growth opportunities.