Lil' Kickers Coordinator / Birthday Party Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

About the Company

Designed to serve the diverse needs of youth and adult athletes, Sawmill Sports Hub is a premier indoor sports complex in DuPage County welcoming everyone from recreational players and families to competitive athletes pursuing elite performance across Chicagoland. In addition to our athletic programming, we also offer flexible event space, providing a customizable venue for everything from casual gatherings to fully planned celebrations.

About the Role

We are seeking a results-driven and highly organized professional to lead and grow our Lil Kickers soccer program and youth birthday party business. This role is responsible for the overall management, performance, and strategic growth of both business lines, including staff leadership, operational oversight, and revenue generation.

This positions primary duty is the management and growth of the Lil Kickers program and birthday party operations, with a focus on staff supervision, business performance, and customer experience .

Key Responsibilities

Program & Business Management

• Own scheduling, registration, and performance outcomes
• Monitor KPIs and implement improvements
• Drive revenue growth across both business lines

Leadership & Staff Management

• Supervise and develop staff
• Create schedules and ensure proper coverage
• Provide coaching and performance feedback
• Interview, hire, onboard, train, and develop staff; provide ongoing coaching and performance feedback

Sales, Outreach & Marketing

• Manage staff and resolve day-of issues
• Generate and convert leads
• Build community partnerships
• Collaborate with marketing efforts

Lil Kickers Program Oversight

• Oversee seasonal scheduling and enrollment
• Maintain program quality and consistency
• Support instructors and ensure strong customer experience

Birthday Party Operations

• Oversee booking, planning, and execution
• Ensure a seamless experience from inquiry through completion
• Manage staff and resolve day-of issues

Administrative & Strategic Functions

• Maintain records and reporting systems
• Track performance metrics
• Update SOPs and improve processes

Qualifications

• Minimum of 3 years of relevant experience in youth programming, sports management, recreation, or event operations
• Experience in a leadership role with staff supervision and accountability
• Proven experience in customer service, sales, or program growth
• Strong organizational and multitasking skills
• Ability to lead teams and manage multiple operational priorities
• Entrepreneurial, results-oriented mindset
• Must be available to work night, weekends and peak event times

Physical Requirements

• Ability to move throughout the facility to supervise staff, programs, and events, including standing and walking for extended periods
• Ability to occasionally lift or move equipment up to 50 pounds as needed to support operations
• Ability to observe activities and provide real-time coaching and direction to staff
• Ability to communicate effectively in person, by phone, and electronically with staff, parents, and community partners
• Ability to work in a fast-paced environment and move between program and event areas as needed