Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2022 and currently lead a team of five. Before becoming a State Farm agent, I worked as a team member. I'm a third-generation woman business owner and a graduate of the University of St. Thomas. Outside of work, I'm a proud hockey and boy mom, foster advocate, and rescue dog owner to Stella, Sapphire, and Stoli.

Community involvement is a big part of who I am. I'm Chair of the Twin Cities North Chamber of Commerce, serve on the Ambassador Board for the White Bear Lake Chamber of Commerce, and enjoy staying active in local organizations that help strengthen our community.

Our agency offers health benefits, a 401(k), mentorship opportunities, professional development, team outings, a $250 biannual professional clothing allowance, and a family-friendly office environment. We believe in investing in our team and creating opportunities for long-term growth.

Our culture is close-knit, high-energy, and work-hard, play-hard. I'm looking for someone who is motivated, innovative, and enjoys working as part of a team. If you're a self-starter who takes initiative and wants to grow in a collaborative, supportive environment, we'd love to meet you.

ROLE DESCRIPTION:
As an Account Representative for Samantha Ferrell - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.