Business Analyst

Solutions Analyst (1053)- Information Technology- Human Services Agency (162021) Department: Human Services Agency Job class: 1053-IS Business Analyst-Senior Salary range: $131,456.00 - $165,386.00 Role type: Permanent Civil Service Hours: Full-time Exam type: Position Based Test Rule: Rule of 7 List type: Combined Promotive and Entrance This recruitment will be used to fill two (2) positions within the Information Technology (IT) Department of the Human Services Agency (HSA). The positions are located in the Digital Services Unit and the Software Development Unit. Application Opening – Wednesday, January 28, 2026 Application Deadline – The final day to apply is February 10, 2026 Under general direction, this position is responsible for analyzing, scoping, and overseeing the implementation of technology systems that enhance organization efficiency and effectiveness. Key responsibilities include understanding user needs; gathering requirements; conducting needs analysis, cost-benefit analysis, and feasibility studies; conducting structured systems analysis and design; assessing technology and software; and analyzing telecommunications needs. The role also involves project planning and management, system installation, implementation and testing, conversion to production status, and the preparation of technical and procedural documentation. Additional duties include user training, post-implementation assessment, and ongoing administration. In some cases, this position may serve as the primary MIS resource for an organization with a complex system. The Solutions Analyst serves as a critical bridge between programmatic innovation and technical execution. This individual is responsible for generating and evaluating creative, practical ideas to streamline processes, while working closely with technical teams to ensure those ideas are viable and scalable. The Solutions Analyst will be embedded within the HSA IT Software Development Team or the HSA IT Digital Services Team enabling direct collaboration with developers and engineers. This structure ensures that solutions are designed with a deep understanding of both policy requirements and technological capabilities, improving implementation speed and alignment across teams. Essential Duties and Functions: 1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems. 2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software. 3. Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems. 4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users. 5. May install and enhance software; program, test, debug and install new/modified programs. 6. Provide technical support for computer and telecommunications systems; consult on the analysis of an application; troubleshoot system problems; implement solutions. 7. Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert new programming from test to production. 8. Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems. 9. Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize requests. 10. May provide technical production support for on-line and batch systems; assist with set processing schedule; update and produce reports. 11. Coordinate with outside vendors and contractors to complete projects and service requests; define, assign and evaluate their work. 12. May determine structure of databases; normalize data; perform conversion of data between platforms; design, develop and generate routine and ad hoc reports in response to user needs. 13. Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications. 14. Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications. 15. Analyze impact of technical solutions and technical processes on business processes; document current and future processes impacted by system/ solution design. 16. Maintain a positive culture of openness and collaboration within team and outwardly with users and partners. How to qualify 1. Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. 2. Experience: Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management. Substitution of Education: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester or 15 quarter units in one of the fields above or a closely related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted. Software Development Desirable Qualifications: Business process redesign experience Experience with creating swim lane diagrams Experience with creating business and system flow diagrams Experience communicating and working with all levels of the organization, building and maintaining stakeholder relationships Experience with application design and analysis in a web development environment AI knowledge / experience Quality Assurance testing experience Digital Services Desirable Qualifications: Agile experience and/or certifications UX research experience Design experience (UI/UX, information, business process, and/or interaction) Experience administering and/or managing projects in ServiceNow The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr