Senior Program Manager
Omni Inclusive
Job Title
Job Responsibilities: Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation.
Must Have Skills:
- Incident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance).
- Familiarity with: Incident Management operating models, Severity models, SLAs, and response structures.
- Operational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting. Ability to translate metrics into execution actions and accountability.
- Governance, Risk, and Control Discipline- Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across workstreams.
- Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations. Strong executive communication.
- Complex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns. Ability to understand dependencies across platforms and workflows.
Vacancy posted 18 hours ago
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