Administrative Coordinator

Administrative Coordinator Northern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a highly organized and proactive Administrative Coordinator. This role serves as a central coordination point between executive leadership, intake services, and front desk operations. The Administrative Coordinator ensures smooth communication, efficient intake flow, and professional front office support while assisting C-suite leadership with scheduling, coordination, and administrative priorities. This position is expected to model professionalism, recovery principles, and prosocial behavior in all interactions. Key Responsibilities Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking Prepare meeting materials, agendas, and assist with internal communications Coordinate cross-department communication to ensure alignment on priorities and initiatives Track action items and support leadership in maintaining accountability across teams Support and coordinate intake processes, ensuring timely response to inquiries and referrals Serve as a liaison between intake staff, program teams, and leadership Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access Assist in maintaining organized intake documentation and communication logs Serve as primary or backup front desk support as needed Greet clients, visitors, and partners in a professional and welcoming manner Answer and route incoming calls; manage voicemail and general inquiries Ensure a positive, respectful, and recovery-oriented environment at the front office Act as a central point of communication between departments, ensuring timely information flow Assist in coordinating schedules, meetings, and program-related activities Support internal communication efforts to improve efficiency and reduce gaps Maintain organization and readiness of front office and shared spaces Coordinate mail, deliveries, and basic office logistics Monitor and maintain office supplies as needed Maintain confidentiality of client and organizational information Ensure accurate and timely documentation of intake and administrative processes Support adherence to organizational policies and procedures Perform other duties as assigned to support organizational capacity and mission delivery. Qualifications Associate's or Bachelor's degree in Business Administration or related field preferred Minimum of 24 years of administrative, intake coordination, or front office experience Experience supporting leadership and/or multi-department coordination preferred Strong organizational and time management skills Excellent verbal and written communication skills High attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office (Outlook, Word, Excel) Ability to work independently and collaboratively in a fast-paced environment Preferred Skills Experience in behavioral health, healthcare, or human services settings Experience coordinating intake, admissions, or client-facing workflows Strong customer service and conflict resolution skills Ability to manage high-volume communication and prioritize effectively Experience working with confidential information and maintaining discretion Ability to anticipate needs and proactively support leadership Strong documentation and tracking skills Ability to model recovery-oriented principles and maintain a professional, welcoming presence Compensation & Benefits Competitive salary commensurate with experience. Health, dental, and vision insurance. Paid time off and holidays. Professional development opportunities. Amount of Travel Minimal, mostly confined to the Ohio Area. Salary Range This is a paid position and salary will be rated based on experience.