North America Vendor Lead, Ads

About the Team

The SMB Ads team helps businesses discover adopt and grow with OpenAIs advertising solutions. As we scale globally we are building a high-performing sales organization that combines operational excellence strong customer experiences and AI-native ways of working.

We partner closely with Sales Revenue Operations Finance Product Enablement Program Management and external BPO partners to drive advertiser acquisition activation revenue growth and retention.

About the Role

We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in North America and globally.

This is a builder role. You will design the governance performance systems capacity plans quality programs and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity advertiser growth forecasting accuracy and operational quality.

This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales SMB Revenue Operations Finance Enablement Product Program Management and external BPO leadership. You will help define how OpenAI operates with external partners and build the systems processes and accountability mechanisms that enable the business to scale.

In this role you will:

Build and scale BPO operating models governance structures and performance frameworks for Ads

• Drive results across revenue pipeline advertiser acquisition activation retention seller productivity and quality

• Lead business reviews and executive governance forums with BPO partners and internal stakeholders

• Develop scorecards forecasts inspection mechanisms and escalation processes that surface risks early

• Improve sales quality through playbooks QA frameworks coaching programs and performance analysis

• Partner with Sales Revenue Operations Product Enablement Finance and Program teams on new products markets and sales motions

• Create workforce and capacity plans aligned to business demand and growth forecasts

• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams

• Use AI automation and scalable systems to improve execution visibility and seller productivity

You might thrive in this role if you have:

• 5 years of experience in vendor operations commercial operations outsourced sales or a scaled revenue organization

• Experience in Ads advertiser growth performance marketing or a comparable SMB sales motion

• Working knowledge of sales funnels forecasting advertiser activation spend growth retention and churn

• Experience improving operating processes scorecards quality programs or capacity plans across vendors or markets

• Strong analytical operational and communication skills with the ability to turn data into clear actions and work effectively across teams

• Interest in using AI and automation to improve execution visibility and seller productivity

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement .

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link .

At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.