People Operations Generalist

About OpenEd
At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.

• Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.

• I Did > We Should – Action over theory; bring experiments, not just opinions.

• Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.

• Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.

• Fast AND World Class – Speed doesn’t compromise quality.

• Strong Opinions, Weakly Held – Advocate passionately, adjust readily.

• Make Others Famous – Elevate your colleagues, partners, and community.

We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

The People Operations Generalist is a trusted partner on the People Team, helping create a seamless and supportive experience for employees throughout their journey at OpenEd. This role owns core people operations across the employee lifecycle while ensuring compliance, improving processes, and helping the People Team operate efficiently and scale as OpenEd continues to grow. Success in this role comes from balancing sound judgement, thoughtful problem-solving, and a genuine desire to support both employees and the business in a fast-paced, remote environment.

Your Immediate Impact

HR Operations & Data Management

• Maintain accurate and up-to-date employee records in the HRIS, including new hires, job changes, terminations, and personal information updates.

• Serve as the primary owner of People Team documentation and resources, including the People Team Wiki and shared drives.

• Own employment compliance activities, including I-9s, E-Verify, employment records, and state hiring requirements while helping ensure compliance with applicable federal, state, and local employment laws.

• Produce recurring HR metrics and reporting, including headcount reporting, HRIS dashboards, and recurring People Team insights. Identify trends or discrepancies requiring follow-up and recommend automations.

Talent Acquisition Support

• Own full-cycle recruiting for assigned requisitions as hiring volume requires — including intake meetings with hiring managers, sourcing and pipeline development, resume review, phone screens, interview panel coordination, candidate debriefs, and closing offers.

• Draft, refine, and post job descriptions on job boards and internal channels, ensuring accuracy, inclusive language, and compliance with pay transparency requirements.

• Maintain an organized applicant tracking process, ensuring candidates receive timely updates and a smooth, responsive experience.

• Coordinate candidate interviews, scheduling, and communication with hiring managers.

• Partner with hiring managers on role scoping, interview structure, and consistent evaluation criteria.

• Assist with early-career recruitment efforts, when requested.

• Prepare, deliver, and track offer packets and pre-employment activities through completion.

Onboarding & Offboarding Support

• Serve as the primary operational owner for onboarding, ensuring every new hire has a consistent, welcoming experience from offer acceptance through first day.

• Ensure all onboarding activities, including: documentation, system access, and employee communications, are completed accurately and on time.

• Lead day-one onboarding logistics (paperwork, intros, system access).

• Ensure smooth offboarding by coordinating final paperwork, HRIS updates, and offboarding tasks.

• Partner with the People Team on improving onboarding/offboarding workflows and experience.

Benefit Administration

• Administer benefit enrollments, qualifying life events, and employee benefit changes while partnering with vendors to resolve issues.

• Coordinate the operational execution of annual open enrollment, including some employee communications, enrollment changes, and vendor coordination.

• Assist with audits, reconciliations, and coordination with benefits vendors.

Employee Experience & Communications

• Assist with maintaining People Team communication channels, including shared inboxes and Slack announcements.

• Support employer branding and employee advocacy initiatives, including updates to job postings, templates, and company-facing People Team content

• Help coordinate employee events, celebrations, recognition programs, and other culture initiatives.

General Administrative & Projects

• Independently manage competing priorities across multiple HR workstreams while meeting deadlines and maintaining accuracy.

• Exercise sound judgement in determining when to act independently and when to seek guidance.

• Communicate proactively when priorities shift, deadlines are at risk, or additional support is needed.

• Support continuous improvement efforts by identifying opportunities to streamline processes and improve the employee experience.

• Partner with the Senior HRBP and VP of People on strategic initiatives, process improvements, and operational priorities.

Employee Relations

• Interpret and communicate company policies and People Team practices while partnering with leaders to ensure consistent application.

• Partner with the Senior HRBP and VP of People to support employee relations matters, including documentation, follow-up, and administrative coordination.

• Escalate sensitive or complex employee concerns appropriately while exercising sound judgement and discretion.

Qualifications/Job Requirements

• 3+ years of progressive Human Resources experience in one or more functional areas such as employee relations, recruiting, onboarding, HR operations, benefits administration, or compliance (startup or multi-state experience a plus).

• Demonstrated ability to manage multiple priorities and adapt to changing business needs.

• Strong judgment, problem-solving skills, and the ability to determine when to work independently versus when to escalate questions or concerns.

• Strong organizational skills with exceptional attention to detail and follow-through.

• Ability to handle sensitive information with discretion and professionalism.

• Ability to prioritize competing work, adapt to changing business needs, and maintain accuracy in a fast-paced remote environment.

• Excellent written and verbal communication skills.

• Familiarity with HRIS, ATS platforms, and basic HR processes (BambooHR & Ashby experience is a plus).

• Customer-focused mindset, with professionalism and empathy in all interactions.

Success Metrics

• The People Team runs more smoothly because routine tasks are handled accurately and proactively.

• Managers trust the People Team as responsive, knowledgeable partners who provide timely guidance and support.

• Onboarding feels consistent, welcoming, and organized.

• HR data is clean, up-to-date, and easily reportable.

• Employees feel supported with timely, friendly responses.

• HR processes continue to improve through thoughtful recommendations and operational efficiencies.

• The Senior HRBP and VP of People can focus more time on strategic work, coaching, and long-term initiatives.

Who You Are

• You’re someone who brings both heart and hustle to your work.

• You love being the steady hand behind the scenes keeping systems organized, processes moving, and most importantly - people supported.

• You thrive in a fast-paced environment where priorities evolve, and you’re comfortable making thoughtful decisions with the information available while knowing when to seek clarification.

• When priorities shift (and they will), you adapt quickly, ask questions, and collaborate to figure out how to keep things moving forward.

• You don’t wait for problems to become emergencies—you identify risks early, communicate proactively, and work collaboratively to resolve them.

• You take pride in being the person others can count on; someone who follows through, communicates early, and approaches every task with professionalism and warmth.

• You’re passionate about People Operations and enjoy continuously learning, improving your craft, and helping build a People Team that employees trust.

Scheduling/Requirements

• Full time, salaried exempt position.

• This role generally works during standard Mountain Time business hours, with flexibility to support seasonal hiring cycles and key People Team priorities as business needs evolve.

• Access to a smartphone, high-speed internet, computer, webcam, and headset.

• Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc.

• Must be eligible to work in the U.S.

Reporting Line

This position reports to Caroline Laney, VP of People.

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.