Position Managed XSIAM Service Delivery Lead

Our MissionAt Palo Alto Networks, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job SummaryValue DeliveryDeliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customersCollect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use casesAdvise customers on best practices for alert tuning, data onboarding, and correlation optimizationDrive continuous improvement in customer security posture and measurable time-to-value outcomesOperational ExcellenceManage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality deliveryLead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetingsTranslate complex detection and response concepts into actionable guidance for diverse audiencesCollaboration & EnablementPartner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignmentCollaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiencyChampion customer needs internally, advocating for enhancements and escalations where neededContribute to documentation, best practices, and scalable frameworks for the Managed XSIAM serviceQualifications5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboardingDemonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environmentsExcellent communication skills—able to explain complex security concepts clearly to both technical and non-technical audiencesAnalytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needsDeep curiosity and a growth mindset—comfortable learning and adapting to evolving technologies and detection methodologiesBachelor’s degree in Computer Science, Information Security, or a related fieldQualifications Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.$127,600.00 - $172,500.00/yrOur Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.SummaryLocation: Santa Clara, United States of AmericaType: Full time