Manager, People Operations (HR)

Job Description Job Description Manager, People Operations Reports To: Chief Operating Officer Position Summary The Manager, People Operations is responsible for leading the end-to-end people operations function across a multi-state retail organization. This role develops and executes HR strategies that improve operational excellence, employee experience, compliance, workforce capability, and business performance. The position serves as a business partner to executive leadership while owning HR operations, employee relations, compensation, compliance, organizational development, HR technology, acquisitions, and continuous process improvement. This role is accountable for ensuring scalable HR processes that enable the business to grow while maintaining legal compliance, operational consistency, and an exceptional employee experience. Primary Responsibilities Strategic HR Leadership Develop annual People Operations roadmap. Translate business goals into HR initiatives. Build scalable HR infrastructure. Drive organizational effectiveness. Lead change management initiatives. Serve as HR advisor to senior leadership. HR Operations Provide strategic oversight for all HR operations including: Employee lifecycle management Onboarding Offboarding HR Shared Services HR administration Payroll coordination Benefits administration HRIS administration Personnel records Policy administration Ensure operational excellence across multiple states and locations. Employee Relations Lead complex employee relations matters including: Workplace investigations Harassment investigations Ethics complaints Performance management Corrective action Terminations Conflict resolution Manager coaching Legal risk assessments Partner with legal counsel when appropriate. Compliance & Risk Management Own compliance across all operating states. Responsibilities include: FLSA ADA FMLA EEOC OSHA Workers' Compensation Unemployment claims Wage and Hour compliance State employment laws Handbook compliance Policy governance HR audit readiness Develop preventive compliance programs rather than reactive solutions. Compensation & Total Rewards Lead: Market benchmarking Merit planning Bonus administration Pay equity reviews Compensation analysis Offer recommendations Support executive compensation decisions with market intelligence and workforce analytics. Benefits Administration Provide strategic oversight of: Open Enrollment Benefit plan administration Vendor management Employee communications Leave administration Retirement plans Benefit compliance Partner with external brokers and vendors to improve employee experience. HR Systems & Digital Transformation Serve as functional owner for HR technology including: ADP Workforce Now Timekeeping systems HR workflows Digital forms Electronic signatures Ticketing systems Reporting platforms Automation initiatives Drive continuous improvement through technology adoption and process automation. Learning & Organizational Development Lead development of leadership capability by: Building operational SOPs Standardizing onboarding Creating HR training Supporting succession planning Driving organizational capability Build scalable learning programs that improve operational execution. Policies & Process Excellence Own development and maintenance of: Employee Handbook HR policies Standard Operating Procedures HR forms Compliance documentation Operational workflows Continuously simplify and standardize HR processes. Leadership Responsibilities Lead HR Operations strategy. Coach managers on people leadership. Influence organizational culture. Drive accountability across the organization. Establish HR governance standards. Build cross-functional partnerships. M #J-18808-Ljbffr Ace Hardware