Delivery & Service Coordinator

Construction Customer Service - Window Door Delivery Service Coordinator Do you enjoy fixing things and solving puzzles? Are you excited by organizing, scheduling, and project management? Do you appreciate high-quality service and supporting customers? Do you love design, building, and being on a construction site? Do you want to make a meaningful impact in people’s homes and participate in improving an industry’s standard operating procedure? This is the job for you! As a Window and Door Delivery and Service Coordinator, you will be managing 8-10 top vendor accounts and supporting 25+ service warranty issues a month. You will have the opportunity not only to grow your communication and organizational skills but also to help develop a service warranty management system that provides clients with the best customer service experience. You will also assist with 25+ deliveries per month by lifting, inspecting, documenting, and managing window and door shipments on the jobsite and at the warehouse. Our ideal candidate is an excellent communicator, highly organized, and process‑driven towards efficiency. The candidate is integral to the success of the sales team and will grow and expand our abilities as a small business by providing clients with an efficient and seamless experience that improves the windows and doors in their home. About Us Your home is your legacy, and doors and windows are a permanent part of the architecture and physical way you experience your most cherished space. We recognized that by facilitating different conversations with clients, we helped them discover the right products for their projects, and this drove us to change the way we do business. We are built 100% from referrals and have the highest 5‑star customer reviews. We stand shoulder‑to‑shoulder with clients throughout the window and door buying experience and are relentless in our pursuit of building the most meaningful spaces. Compensation Hourly pay: $25/hour (roughly $52,000 per year) Full‑time, In‑Person. The showroom is located in Sorrento Valley. Benefits Health Insurance (medical coverage for full‑time employees) 401(k) with company match Paid Time Off: 5 days PTO per year Company holidays off (paid after 2 years of employment) Professional development opportunities Friendly, supportive, and fast‑paced team environment Responsibilities Report directly to the Customer Experience Officer, who will provide weekly coaching Manage and coordinate 25+ warranty service issues a month Assist and coordinate 25+ deliveries and warehousing a month The first week: thoroughly understand the company, culture, sales practices, and procedures, and the ideal client base to understand the importance of your role in a successful window and door buying experience Introduce yourself to (and eventually thoroughly comprehend) 8‑10 vendors’ software service portals, assembly parts diagrams, and warranty service terms of sale Assist in understanding manufacturing production and delivery timelines, shipping and trucking capabilities, the delivery coordination management system, product inspection and documentation, and post‑delivery review and follow‑up Understand how to read acknowledgements and packing slips, vendor service portals, vendor’s warranty service systems, and services carried out by Designer Window Supply At the 2‑week mark: complete training and maintain CRM Service Hub, Google Calendar, and literacy in assisting with Delivery and Warehouse Reporting As an integral member of the sales success team: aid in perfecting the plan and future growth and improvement of the business By the 3‑month mark: consistently report, manage, and efficiently operate warranty service claims with Designer Window Supply technology, resources, and personnel on a day‑to‑day and weekly basis; also assist in delivery and warehouse support By 6 months: expected to operate autonomously and begin to collaborate with management on strategy, analyze, recommend, and develop improvements and efficiencies to the warranty service system Qualifications To be successful in this position, you will need to be a quick learner, coachable, and self‑driven to continually improve your knowledge. You will be expected to enact daily accountability via follow‑up and follow‑through. Most importantly, you will have a genuine interest in helping clients with a positive and proactive attitude. An ideal candidate for this position must be able to stay organized with lots of data, multi‑task, and effectively manage their time with multi‑step tasks of customer‑facing follow‑up. 2 years of service or sales experience Must be able to lift at least 50 lbs Valid Driver’s license, valid automobile insurance, and a clean driving record Minimum Education: College Degree Intermediate level in MS Office, Google Suite, Gmail, and CRM systems #J-18808-Ljbffr Designer Window Supply