Sr. Client Partners

Job Description

Job Description

The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service and expand presence in different lines of business Applicants should also be proficient with sales management , spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Requirements

Objectives of this role
· Serve as the main point of contact in all matters related to client concerns and needs
· Be responsible for Revenue growth for current accounts -
· Measurable goals - 4 quarters - sales meetings , client reviews and engagement initiatives
· Build and strengthen client relationships to achieve long-term partnerships
· Maintain accurate client current spend - work and maximize new opportunities
· Work with marketing and pre sales for RFP responses and other internal teams to develop strategic sales / marketing plans and ensure KPIs are being met
· Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients
Responsibilities
· Handle inquiries and requests from customers and address their needs
· Have goals for new meetings , lead generation , lead capture and conversion of the opportunity
· Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
· Meet regularly with other team members to discuss progress and find new ways to improve business
· Generate progress reports for clients and senior leaders within the organization
· Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
· Support marketing and brand awareness while doing sales / account management activities
· Required skills and qualifications
· Experience in a sales or customer service role
· Accountable and self-driven resource
· Ability to multitask and juggle several responsibilities simultaneously
· Strong written and verbal communication skills
· Excellent organizational skills and attention to detail
Preferred skills and qualifications
· Proven track record of meeting or exceeding quotas and receiving positive customer feedback