Administrative Assistant

Job Description

Job Description

About Us

We’re a Milwaukee-area, multi-practice law firm built from the ground up by two partners who started with nothing and grew on the strength of our reputation and referrals. Almost all of our business comes from referrals - clients who were happy with our work and sent others our way. We operate as a cohesive team, and we’re serious about the quality of our work and doing right by the clients we serve. This role is the front line of that experience - the first voice prospective clients hear and the person who keeps our office running smoothly.

Who You Are

• Independent and resourceful. You can work independently without needing your hand held the whole time - you're the kind of person who figures things out and takes initiative, while still being a team player.

• A critical thinker. When you have a task you don’t know how to do, you try to figure it out first, and if you’re truly stuck, you come to us - but you’ve made the effort.

• Detail-obsessed. Nothing slips through the cracks — you stay focused so balls don’t get dropped.

• Communicative. You speak up when something isn’t going well or could be better, and you flag when you need training rather than holding it back.

• Diligent and accountable. You make sure work actually gets done, you don’t sit on tasks, and you run with what you’re given.

• Warm and professional with clients and teammates alike — reliable, organized, and calm under a busy front desk.

Compensation: $45,000–$55,000 (commensurate with experience) + benefits (health, IRA)

Compensation:

$45,000 – $55,000 yearly DOE

Responsibilities: What You’ll Do

• Be the first point of contact. Answer phones, greet clients, and manage initial inquiries — screening potential new clients, gathering their information, and making a great first impression.

• Own the intake process. Track and follow up with leads, schedule consultations, send engagement agreements, and get new clients set up and onboarded smoothly.

• Keep clients moving. Follow up on payments, maintain accurate client lists and reporting, and keep communication consistent and professional.

• Maintain the office. Manage the firm calendar and vendor relationships, manage office supplies, and keep our workspace — kitchen, conference room, waiting area, and files — organized, stocked, and welcoming.

• Manage documents and mail. Process incoming mail, handle physical and electronic filing, scan and organize documents, and keep records accurate and up to date.

• Support the team. Help with hiring and onboarding logistics and pitch in wherever the firm needs an extra set of capable hands.

Qualifications: Skills & Experience

• Prior administrative, front-desk, or office-management experience preferred; legal or intake experience a strong plus.

• Comfortable managing a multi-line phone and juggling competing priorities.

• Strong organizational skills and meticulous attention to detail.

• Proficient with standard office software; experience with Smokeball or similar legal case-management/CRM tools a strong plus.

• Dependable, punctual, and able to keep sensitive information confidential.

About Company
Why Join Us

• A close-knit team that treats good people well - remote doesn’t mean disconnected

• Real ownership of your work and room to grow into a key role

• Investment in your development - we support training and continued learning