Patient Concierge (Luxury Aesthetics | High-Performance Role)

Job Description

Job Description

Description

Look Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision to become a household name in the world of aesthetics.

In just three years, we’ve expanded to 6 locations across 4 states and built a team of 50+ employees , and we’re just getting started.

We’re in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization. 

Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail.

We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse .

This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.

✨ What You’ll Own

You will be the first and last impression of Look Lab—and responsible for ensuring every patient experience feels seamless, elevated, and intentional.

You will:

• Drive revenue through rebooking, memberships, and skincare recommendations
• Maximize provider schedules by ensuring patients are booked correctly and consistently
• Create a luxury, personalized experience from arrival to checkout
• Confidently guide patient decisions while maintaining warmth and professionalism
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
• Follow up with patients and leads to maintain momentum and retention
  Capture content (photos/videos) that aligns with our brand aesthetic
• Operate with extreme attention to detail in scheduling, invoicing, and patient records

What Winning Looks Like
Top performers in this role:

• Naturally influence patient decisions with confidence
• Consistently rebook patients before they leave
• Identify opportunities to introduce memberships and products
• Stay calm, polished, and proactive in a fast-paced environment
• Take ownership without needing to be managed
• Elevate the energy and professionalism of the entire clinic

Who This Is For

This role is for someone who:

• Thrives in a fast-paced, high-expectation environment
• Loves both people AND performance
• Is highly organized and detail-oriented
• Has strong communication skills and presence
• Is coachable, but also a self-starter
• Wants to grow into leadership or management over time

Who This Is NOT For

• Someone looking for a slow-paced or purely administrative role
• Someone uncomfortable with sales or influencing decisions
• Someone who needs constant direction or oversight

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred
• Strong organizational and multitasking ability
• Comfortable with technology, scheduling systems, and social media
• Professional presence and communication skills
• High School Diploma Required
• Some College Preferred

Compensation & Growth

• Competitive hourly pay + monthly performance bonuses
• Medical, Dental & Vision insurance
• 401(k) retirement plan
• Exclusive employee pricing on aesthetic services and medical-grade skincare
• Professional development and ongoing training
• Career growth opportunities within a growing company
• Supportive, fast-paced team culture

Schedule

• Full-time or part-time available
• Must be available evenings and weekends