CHARGE(E) DE L'EXPERIENCE CLIENT TOURNANT (H/F)

About Airelles, Val d'Isre

Nestled in the heart of the Tarentaise Valley, facing iconic peaks, Airelles Val d'Isre embodies the timeless charm of an authentic alpine chalet. Behind a faade inspired by Savoy architectural heritage, with direct access to the slopes, Airelles Val d'Isre invites you to experience the mountain in all its dimensions, both sporty and hedonistic.

The House consists of 41 rooms and suites, including five spacious private apartments and a chalet, as well as a Guerlain spa, a Ski Room, a Kids'Club, a Vanille & Lilas boutique, and 5 restaurants, for an experience that prioritizes comfort and conviviality. A perfect place to gather with family or friends.

Airelles Houses are distinguished by a service of excellence where every gesture counts to offer our clients bespoke experiences designed to amaze and create unforgettable memories, imbued with emotion. The warm atmosphere is carried by a spirit of generosity and a radiant joy of living.

Joining Airelles means becoming part of exceptional Houses and writing together the next chapter of the story.

The Position

• Contract Type: Seasonal CDD

• Start Date: November 2026

• Location: Val d'Isre

• Salary Range: 2300.00 - 2400.00 gross (+ night shift premium)

Main Duties

As a member of the Reception team and under the supervision of the Front of House Manager, the Guest Experience Coordinator rotating ensures the reception of guests, the management of their stay, and the quality of their experience throughout their presence in the establishment. They participate in the daily operations of the reception, the coordination with the services, and ensure the respect of quality and safety standards.

The Guest Experience Coordinator intervenes on different shifts: 3 days and 2 nights per week replacing the Night Auditor.

Guest Welcome and Stay Experience

• Ensure a warm and personalized welcome of guests and their accompaniment throughout the stay.

• Perform check-ins, check-outs, room accompaniment, and tours of the hotel and rooms.

• Maintain and exploit the client cardex to ensure personalized and continuous follow-up.

• Promote the hotel's services and encourage additional sales (upselling).

Reception Coordination and Operations

• Participate in the preparation of arrivals and in all daily operations of the Reception.

• Manage the telephone switchboard and transfer calls to the concerned services.

• Ensure the interface between the Reception and the other services of the hotel and chalets.

Administrative and Financial Management

• Manage the cash register, cash handling, daily invoicing, and payments.

• Ensure the closure of daily operations and perform billing controls.

Guest Follow-Up, Quality, and Safety

• Report incidents and guest comments to the Reception Manager and ensure their follow-up.

• Ensure the safety of guests and property during the stay.

• Respect and apply the quality standards of the establishment, notably LQA and Forbes.

Profile Sought

• First successful experience in a similar position in luxury hospitality

• Proficiency in French and English, knowledge of a third language is a plus

• Smile, kindness, and excellent organizational skills

• Autonomy and team spirit, with administrative rigor, listening skills, and a strong capacity for adaptation in all circumstances

• Tolerance to night work

Beyond technical skills, we are looking for a personality aligned with the values of Airelles: passionate, authentic, creative, and endowed with a true entrepreneurial spirit.

Benefits

We support you throughout your journey, offering you opportunities for development, training, and mobility within our Houses.

Joining Airelles also means benefiting from:

• Accommodation on the Val d'Isre ski resort

• Return premium paid at the end of the 2nd consecutive season completed

• Recruitment premium

• 50% company-covered corporate health insurance

• A canteen offering themed events

• Activities throughout the season

• Preferential rates in restaurants and on group products

Recruitment Process

Our recruitment process takes place in 3 steps:

• Pre-selection based on the application

• HR interview remotely or on-site to discuss your background, motivations, and our values

• Technical interview with the operational manager to assess your know-how and technical skills

We commit to responding to you personally, regardless of the outcome of your application.

Airelles believes that diversity is a strength and an asset to its performance. That is why we support equality between women and men and promote the professional integration, access, and retention in employment of people with disabilities.