Sr Account Manager

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 200,000 businesses — including
Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud
to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused
Super Network, APIs, and applications ensure you can connect with your customers reliably and
securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our
foundation!

Description

As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a
portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment
through increased product adoption through cross-sell opportunities while uncovering new ways to help
customers achieve their business objectives. As a trusted advisor, you will build executive relationships,
identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and
long-term success.

You will develop and execute strategic account growth plans designed to maximize wallet share and
increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to
evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions
that drive revenue growth while strengthening long-term customer partnerships.
This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast-
paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless
focus on execution, and a passion for winning. The ideal candidate is energized by growing existing
customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into
measurable business results.

Core Competencies:
• Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer
revenue by expanding product adoption, identifying whitespace opportunities, and increasing
wallet share across the Sinch portfolio. Develops and executes strategic account growth plans
that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-
term revenue growth.
• Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities
throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy
pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and
consistently delivering revenue objectives.
• Value Proposition, effectively communicates the value of Sinch's solutions by aligning
capabilities to customer business objectives, articulating measurable outcomes, and securing
stakeholder buy-in through compelling business value.
• Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities
within existing accounts and targeted prospects using a variety of sales strategies and tools.
Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and
accelerate growth.
• Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by
balancing customer objectives with business goals. Demonstrates strong commercial acumen,
manages objections effectively, and drives agreements that maximize long-term value.
• Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive
dynamics, customer challenges, and market opportunities. Appling this knowledge to identify
growth opportunities, anticipate customer needs, and position Sinch solutions strategically.

Qualifications:
• A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.
• Experience in enterprise-level direct sales in the technology sector.
• Proven track record of consistently growing existing books of business through strategic account
expansion, increased product adoption, and revenue growth.
• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our
approach includes structured, competency-based interviews designed to evaluate your skills,
experience, and qualifications relevant to the role. At times, we may include a data-driven assessment
to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this
role isn't what you're looking for, please explore the other opportunities listed on our career page:
No matter who you are, we hope you find an exciting path forward
- hopefully with us!

Benefits:
• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision
plans. A variety of supplemental plans are also provided to meet your individual needs
including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our
global Employee Assistance Program. Your mental health is as important as your physical
health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options
including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand
that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we
offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are
the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time
off to support a volunteer program of your choice.

• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our
Reward+ program.

The estimated total annual on-target earnings (OTE) for this role are $225,455 - $281,818.The annual starting base salary for this position is $124,000 – $155,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.

This role will be accepting applications until September 1, 2026 at a minimum. Please note that the
application timeline may be flexible to accommodate a comprehensive candidate evaluation process.