NAVIGATOR-Supported Housing Program

Job Description

Job Description

Position: Navigator-Supported Housing (PSH)

Company: Interfaith Works

Hours: 35 hours per week

Shift: Monday - Friday 9 a.m. to 5 p.m.

Location: Olympia, Washington

Pay: $23.50 per hour + $0.50 per hour upon verification of CPSS Certificate

Pay Days: Twice a month on 5th & 20th

Benefits Provided

Holidays – IW has 10 recognized holidays

Medical, Dental, Vision Insurance - Free for employees working 25 hours and above (Begins on the 1st day of the month following 60-day probation)

PTO (paid time off) – 9 hours for every 80 hours worked

Training and Career Development Program

Access to free mental health counseling

Position Summary:

The Navigation Team serves a wide range of functions, including advocacy, case management, and peer counseling, to increase social inclusion and retention in social services. We work under a variety of funding sources to prioritize serving single adults with the highest needs who struggle to navigate institutional resources. The Navigation Team is dedicated to providing a bridge to more traditional services as an act of social justice and as a platform for strengthening community agency.

Essential Job Duties:

• Attend all ongoing training, supervision sessions, weekly case conferencing meetings, and regularly scheduled meetings (including, but not limited to: weekly coordination meeting, monthly strategy development meeting, monthly community events, and monthly tenant meetings) and all comm unity events.

• Create tailored, documented service plans with tenants who choose to engage in case management, based on their specific needs and wants.

• Promote long-term independent living and to assist tenants to retain their housing by working with the tenant to secure necessary supports.

• Promote the growth and development of a safe and supportive community that provides tenants with opportunities to become actively engaged in their community.

• Provide tenants with the opportunity to give feedback to improve programming.

• Grow and support the development of a diverse and highly skilled Navigation Team Unit that is responsive to the needs of IFW’s tenants.

• Outreach to tenants within 5 days of move-in to welcome tenants to the building and schedule intake appointments.

• Maintain neat and up-to-date records of tenants’ paperwork.

• Coordinate apartment wellness checks with the Property Management in the event a tenant may be having a mental health or medical emergency.

• Review incident reports/tenant complaints and respond with a documented follow-up plan within 2 days.

• Work with the Property Management to help tenants address housekeeping or maintenance concerns that may jeopardize the tenant's housing, including being available for walkthroughs.

• Assist tenants in the event of a Lease Violation Notice with documented follow up updates to Property Management.

• Meet with Property Management to discuss possible Eviction Prevention Plans, present tenants with Eviction Prevention Plans, and review consequences of not agreeing to terms defined by contract.

• Outreach to tenant within 2 business days of receipt of notice to offer eviction prevention services, including rental assistance if needed, and other referrals necessary to assist tenant in maintaining housing and review the consequence of eviction with the tenant

• Make appropriate referrals and encourage tenants to surrender the premises prior to eviction.

• Explain the process of eviction to tenants who have received a Sheriff’s Notice posted, provide the tenant appropriate referrals.

• Provide up to 30-days of aftercare service to tenants who have moved out

• Complete and maintain current knowledge of all necessary paperwork

Job Requirements

• Ability to follow through with job commitment.

• Demonstrate the necessary attitudes, knowledge, skills, willingness and self-awareness to deliver culturally competent services and work effectively in multicultural situations. This includes addressing and interrupting oppression in all forms on an ongoing basis.

• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

• Ability to work effectively with participants displaying a varying range of social behaviors.

• Ability to regularly communicate along clearly understood lines of authority.

• Availability to work on-call and flexible hours depending on emergent circumstances.

• Must already have or be able to obtain a Certified Peer Support Specialist certification. Must be able to complete initial training within 6 months of hire.

• Ability to file paperwork efficiently in a neat and time-sensitive manner.

• Ability to resolve conflicts in a respectful and culturally humble manner.

• Must be able to construct and maintain professional boundaries as well as consistently implement such boundaries.

• Must be a good communicator, good listener, and maintain kindness within often unpredictable dynamics.

Required Skills and Abilities:

• To perform this job successfully, an individual must be able to perform the essential duties listed above.
• The requirements listed are representative of the knowledge, skills, and abilities required.
• Preferred CPSS certification

Language Skills:

Ability to read and interpret documents.

Ability to write routine reports and correspondence. Must be able to communicate effectively both verbally and in writing to all levels of the organization.

Reasoning Ability:

• Have the ability to follow through with job commitment.
• Competency and familiarity with Google Suite and can navigate CaseWorthy case management software.
• Have the ability to work independently and as part of a team.
• Demonstrate the necessary attitudes, knowledge, skills, willingness, and self-awareness to deliver culturally competent services and work effectively in a multicultural environment with a variety of situations. In particular, addressing and interrupting oppression in all forms on an ongoing basis.
• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.
• Ability to work effectively with participants displaying a varying range of social behaviors.
• Ability to perform light administrative duties.
• Must already have or be able to obtain a Certified Peer Counselor certification six months from hire.
• Ability to communicate and work effectively with diverse populations.
• Must comply with all HIPAA requirements and can maintain total confidentiality regarding referral-disclosed information about a referral that may be shared with you in confidence, especially regarding protected health information.
• Must maintain positive and respectful relationships with our community partners and other community resources.
• Must be a good communicator, both written and verbal, a good listener, and maintain kindness within often unpredictable dynamics.
• Must maintain positive and respectful relationships with our community partners and other community resources.
• Have the ability to meet our participants "where they are at" without judgment or prejudice.
• Have flexibility, creativity, and the resourcefulness to think outside the box.
• Have a valid Washington State driver's license and access to reliable transportation, and be able to arrive on time each day. Must have the willingness to drive participants to appointments.
• All applicants must have the ability to pass a required background check through the Washington State Patrol, in addition to being fingerprinted for the purposes of serving vulnerable adults.

Other:

• Must already have or be able to obtain a Certified Peer Counselor certification within six months of hire.
• Ability to work extended hours when required.

• Demonstrated dependability, maturity, and initiative. Ability to handle crises and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality, and treat each individual with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests. Flexibility to deal effectively with a variety of people, situations, problems, and changes in an ever-changing and occasionally stressful environment.

• Ability to balance program expenses and have relevant awareness of budget expenditures.

• Be responsive, strengths-based, aware of personal biases, and uphold professional boundaries. Support and aid in the growth and development of a tenant's sense of belonging, self-worth, independence, and confidence in reaching goals.

• Support and uphold the mission, vision and philosophical foundation of all IW HS programs.

• Availability to work weekends and willingness to offer coverage for other members of the team.

Education and Experience:

• No educational requirement.

• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

• Must successfully pass required background checks before an offer of employment.

Certificates, Licenses, Registrations:

• Must already have or be able to obtain a Certified Peer Counselor certification within six months of hire.

• Must have a valid state driver’s license and be willing to disclose driving record.

Physical Demands:

The job frequently requires standing, walking, using hands, reaching, climbing, and stooping consistently. Occasional tasks may include kneeling, crouching and/or crawling. On occasion, may work indoors and outdoors in a variety of climates that have varying temperatures.

Hand-Eye Coordination:

Tasks require precision and dexterity, such as cleaning or operating equipment that requires good hand-eye coordination frequently.

Communication:

Must have the ability to communicate effectively, both verbally and in writing to all levels of the organization including vendors and contractors.

Specialized Skills:

May be required to climb ladders, work at heights, or in closed spaces which may require specific safety training.

Working Conditions:

This position is on-site and supports all facilities/locations within the organization including the following: Administration, IW’s Supportive Shelter at Unity Commons, Sergios Service Center, and Sandy’s Flats.

How to Apply:

• In addition, email a cover letter and resume to View email address on ziprecruiter.com , and with “Navigation Team Application” in the subject line.

• We will get in touch to let you know if an interview will be scheduled

For information on Interfaith Works, visit our website at iwshelter.org