Sr. Product Manager

Ericsson Inc. does not sponsor US work authorizations for this job position including H‑1B, O‑1, and TN. Ericsson also does not hire F‑1 workers working on EAD for this position. Locations are Boise, ID; Santa Clara, CA; or Plano, TX. Ericsson’s Enterprise Wireless Solutions enable organizations to innovate, operate, and grow anywhere without constraints. Ericsson NetCloud, Cradlepoint routers, and Enterprise 5G solutions provide the flexibility of public and private 5G, with the zero trust security of simplified SASE. We’re at the forefront of the Wireless WAN and 5G – the next big waves in networking – and we remain as hungry and humble as the day we started. Join us. About the Role We are looking for a visionary and execution‑driven Sr. Product Manager to lead our AI strategy across the NetCloud platform. This high‑impact, cross‑functional role sits at the intersection of product, engineering, and go‑to‑market, responsible for shaping how AI transforms our products, operations, and customer experiences. What You Will Do AIOps & Intelligent Operations – Steer the strategy and execute the capabilities for AI‑enabled proactive network monitoring and automated remediation. Own the roadmap that reduces MTTR for issues and automates fixes to improve network reliability for enterprise customers. LLM Assistant & Conversational AI – Define and evolve our embedded AI assistant, enabling customers and teams to analyze, troubleshoot, configure, and report using an AI interface. Bring creative thinking and problem solving to introduce interaction patterns beyond chat. Help steer and improve AI quality, accuracy, and user trust. AI‑Embedded Product Experiences – Identify and prioritize opportunities to weave AI natively into the NetCloud UI – improved workflows, summarized insights, and contextual guidance that feel seamless. Agentic Experiences & Workflow Automation – Lead the roadmap for agentic capabilities that take multi‑step actions on behalf of users. Define appropriate guardrails, oversight mechanisms, and pilot programs with new agents. Extensibility & MCP Integration – Steer the strategy for AI extensibility via Model Context Protocol (MCP) and open APIs, enabling third‑party agents and partners to build on our AI platform safely and at scale. Cross‑Functional AI Leadership – Serve as an AI product authority within the company. Align stakeholders, represent the AI roadmap to leadership and customers, and define how AI ideas are sourced, evaluated, and shipped. The Skills You Bring 5+ years of product management experience, with meaningful time spent on AI, ML, or data‑driven products in a B2B or enterprise SaaS context. Strong communication, including the ability to clearly articulate ideas, cast vision, reduce complexity, and unambiguously communicate our goals and strategy as well as development priorities and key outcomes. Ability to be proactive and take the lead in identifying needs, recommending ideas, defining requirements, prototyping concepts, securing buy‑in, and driving alignment. Must be people smart, sensitive to relational nuances, perceptive of organizational and cultural dynamics, and socially engaging. Hands‑on familiarity with modern AI/ML concepts – LLMs, RAG, agents, MCP, MLOps – and the ability to evaluate technical tradeoffs with engineering teams. Experience shipping AI features in production, defining evaluation frameworks, managing model/feature quality, and handling failure modes. Strong design sense, including the ability to decide when an AI capability is ready for customer use and product release. Analytical mindset with experience using product and usage data to drive decisions; comfort with experimentation and rapid iteration. Experience in networking, cloud infrastructure, or enterprise wireless is a plus. Background in developer platforms, APIs, or ecosystem/partner strategy is a bonus. Why This Role Ericsson is the global leader in cloud‑delivered 5G wireless networking – and AI is the next frontier of how we differentiate. This role gives you a rare combination of strategic scope and technical depth: you’ll define how intelligence is woven into the fabric of a platform used by tens of thousands of enterprises worldwide. You’ll work alongside talented engineers, researchers, and go‑to‑market teams to build AI that actually works in production – not just demos. If you want to shape the AI roadmap of a market‑leading platform at a pivotal moment, this is the role. Why Join Ericsson At Ericsson, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before for some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Ericsson is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected status. Job Details Primary country and city: United States (US) – Boise, ID. Product portfolio management. Salary range for Santa Clara, CA: $176,500‑$220,500. Additional variable compensation and benefits are provided in accordance with company policy. Eligible employees will receive a competitive benefits package including health, dental, and vision coverage; a 401(k) plan with company match; paid maternity and parental leave; and up to 16 weeks of paid maternity leave at 100% pay. Voluntary time off and volunteer paid time off are also offered. #J-18808-Ljbffr