Customer Sales Specialist

Job Description

Job Description

Production & Sales Coordinator

This role is essential in bridging the gap between production operations and sales efforts, ensuring seamless communication, efficient workflow, and exceptional customer service. As a key player in our organization, you will drive coordination between departments, support sales initiatives, and contribute to the overall growth and success of our business. If you thrive in a fast-paced environment, love engaging with clients, and excel at organizing complex processes, this opportunity is perfect for you!

Duties

• Coordinate production schedules with sales teams to meet customer demands and delivery deadlines
• Serve as the primary point of contact for customer inquiries related to orders, delivery timelines, and product specifications
• Assist in processing sales orders accurately and efficiently while ensuring alignment with production capacity
• Collaborate with production teams to monitor progress, resolve bottlenecks, and optimize workflow efficiency
• Maintain detailed records of sales activities, production updates, and customer interactions for reporting purposes
• Support the development of sales strategies by providing insights on production capabilities and timelines
• Ensure high standards of customer service by promptly addressing issues or concerns and providing timely updates

Qualifications

• Proven experience in customer service or sales roles with excellent communication skills
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Knowledge of production processes or manufacturing environments is a plus
• Ability to work collaboratively across departments to achieve common goals
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Positive attitude with a proactive approach to problem-solving and process improvement