Customer Service Specialist
New York City Transit
Hours of Work 8:15 AM- 5:30 PM (8 Hours/Day – 30-minute lunch) Union Representation This position is represented by the Transportation Communication Union (TCU). Opening The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Position Objective The purpose of this position is to manage, resolve and escalate Level 1 (basic) customer inquiries and service requests. Responsibilities Provide excellent customer service to customers Resolve inquiries / requests by email or phone Prioritize service requests and manage the #J-18808-Ljbffr
Vacancy posted 4 days ago
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