Community Support Coordinator

Community Support Coordinator

Under the direction of the Director of Community-Based Services, the Community Support Coordinator supports the day-to-day coordination of the Program in Northshore and Barrington communities. This position supports mentor recruitment, participant coordination, documentation, and routine communication while following program guidelines, agency policies, and trauma-informed practices.

Essential Duties and Responsibilities

• Support the recruitment, screening, interviewing, onboarding, and ongoing support of Community Mentors in accordance with established program procedures.
• Help coordinate mentor applications, training logistics, resources, and routine communication with mentors, mentees, staff, and community partners.
• Support program activities, outreach efforts, and implementation of established policies, procedures, and trauma-informed practices.
• Conduct participant intakes and screenings, help coordinate mentor matches, and track mentoring relationships using established program tools.
• Notify the director of concerns or changes that may affect participant safety, mentor support, or program needs.
• Provide routine support and guidance to mentors and mentees within established program guidelines while maintaining confidentiality, safety-focused practices, and professional boundaries.
• Maintain program records, mentor files, documentation, data entry, and reporting information accurately and timely.
• Participate in meetings, trainings, case consultations, and collaborative activities as assigned.

Requirements

• Minimum of three (3) years of experience working with survivors of intimate partner violence, volunteer programs, homelessness services, or other trauma-affected populations required; associate or bachelor's degree in a related field preferred.
• Completion of 40-Hour Domestic Violence Training required within the first month if not already completed; ICDVP credential preferred.
• Ability to use communication, organization, attention to detail, dependability, teamwork, confidentiality, professional boundaries, and trauma-informed service skills in routine program support required.
• Bilingual (Spanish) preferred.
• Ability to work some evenings and weekends and travel between Northshore and/or Barrington communities/work locations required.
• Lived experience as a survivor of intimate partner violence is required.
• Commitment to diversity, equity, and inclusion.

Full-time Benefits:

• 403b Retirement Plan
• 403b Employer Match
• Dental Insurance
• Medical Insurance
• Health Savings Account
• Paid Time Off
• Vision Insurance
• EAP

Salary Description $22.00-$23.20