Bilingual Financial Coach

Job Description

Job Description

San Francisco Financial Counseling is the flagship program of San Francisco's Economic Justice Center (EJC), a city-run initiative housed within the Office of the Treasurer & Tax Collector. The EJC brings together the Office of Financial Empowerment and the Financial Justice Project to convene, innovate, and advocate for policies and programs that strengthen the economic security and mobility of low-income San Franciscans.

In partnership with the EJC, Balance delivers San Francisco Financial Coaching, providing free, confidential, one-on-one financial counseling to individuals who live, work, or receive services in San Francisco. Integrated into social service delivery, workforce development, and public housing, this program supports residents in opening safe and affordable bank accounts, building credit, reducing debt, and increasing savings. Through strong collaborations with the Mayor's Office of Housing and Community Development, Human Services Agency, San Francisco International Airport, San Francisco Public Library, Bayview community partners, and other sites, San Francisco Financial Coaching has served over 3,500 low-income San Franciscans, helping them improve housing stability, employment outcomes, and overall financial health.

In this position you will be responsible for conducting in-person and online financial education workshops, representing Balance at community meetings, and working with clients in-person or by phone to help establish a budget, set goals to meet their financial objectives and assist rental participants with DAHLIA application assistance. This role will also expand to rental counseling once a HUD Housing Counselor certification is completed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duties include but are not limited to:

• Work with clients from various socioeconomic backgrounds within the communities where they live and work. Such communities include Bayview Hunters Point, Visitacion Valley, Tenderloin, Chinatown, the Western Addition, and the Mission District
• Provide one-on-one financial coaching sessions to assess clients' needs and develop specific strategies to resolve past and present financial concerns;
• Create personalized action plans that support clients' financial goals and provide continuing encouragement to clients to successfully accomplish their established plans;
• Schedule appointments for clients, confirm daily appointments, and reschedule appointments as necessary;
• Conduct scheduled workshops for groups of clients on various financial topics
• Collect, track and report required data using client management database;
• Perform elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management;
• Make appropriate referrals to other social supportive services (Ex. public benefits, legal services, tax preparation);
• Successfully complete and pass the required training and participate in ongoing professional development.

Minimum Qualifications

• Bilingual in Spanish
• Associate's degree from an accredited college
• Experience in one or more of the following: financial services, financial planning, social work, community organizing, teaching or other related fields
• Experience in community service such as volunteering, coaching or mentoring
• Excellent interpersonal skills
• Working knowledge of Microsoft Word, Excel, Outlook
• Ability to use a client management database

Preferred Qualifications

• Bachelor's degree from an accredited college
• One to two years related experience and/or training (financial services, financial counseling, banking, credit and collection)
• Experience working with clients from extremely low-income communities
• Certificates, Licenses, Registrations (Required after being hired)
• Must successfully pass and obtain the following certifications within 90 days of employment;
  • Financial Counselor Certification from the National Association of Certified Credit Counselors (NACCC)
  • Money Coach certificate from Balance
  • HUD Housing Counseling Certification

WORK ENVIRONMENT

Employee will be assigned to work onsite at partnering organizations located in areas with high concentrations of poverty. Work hours and days will fall between Monday and Saturday, 8:00am to 8:00pm, depending on site coverage and program needs. The employee will be responsible for maintaining positive rapport with site staff, clients, and residents. The workspace is typically a private office setting, and the noise level is usually moderate.

ABOUT US

Balance is a nationwide non-profit organization committed to helping individuals and families overcome their financial challenges and meet their goals. Through local and national education and counseling programs we provide help and hope to families overwhelmed by debt, facing foreclosure, struggling to master their money, caught in a cycle of over-priced fringe financial services, or trying to purchase their first home. Additional information about us can be found at -us.

Balance offers a fun and collaborative environment with exceptional benefits for our employees which include medical, dental, vision, and life insurance; 403(b) retirement plan, 3 weeks paid time off, plus paid federal holidays, an extensive training program, and more!

Balance is an Equal Opportunity Employer that does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.