OFFICE TECHNICIAN (TYPING)

Job Description and Duties

Under the direction of a Deputy Labor Commissioner Supervisor or designee, the incumbent performs a wide variety of clerical duties within the Retaliation Complaint Investigation (RCI) program to provide timely and accurate support to the program. In addition to overall clerical operations, the incumbent is responsible for intake and data entry of all retaliation claims received via referral from state of federal agencies, online submission, email, telephone, mail or in person and for the input of case information into the CalAtlas (Salesforce) and the federal IMIS database. The incumbent is also responsible for docketing cases, scanning and uploading documents, processing letters of rejections, following up on requested information and documents from parties, editing and mailing out decisions to parties, and handling appeal notices.

The incumbent will also answer telephone inquiries to the RCI unit, including accepting retaliation complaints by phone, monitoring and responding to inquiries from the RCI email inbox, and performing Public Information Duty (PID) by assisting the public at the counter. In addition, they will open and process all incoming/outgoing mail, prepare letters, statistical reports and respond to correspondence from parties; maintain, close and purge all case files based on document requirements as well as assist with handling Public Records Act (PRA) requests and the ordering of supplies.

This is a bilingual preferred position in Spanish. The successful candidate will have the opportunity to take the bilingual exam to obtain bilingual status and pay.

If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Office Technician (Typing) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: 

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

As part of the required application packet, candidates are to complete a Statement of Qualifications. Responses should be typewritten using 12 pt Arial font, 1.5-line spacing and no more than 1 page total. Applications received without a statement of qualifications will not be considered.

1. What experience do you have conducting clerical or administrative work? Please provide specific examples.

This is a bilingual preferred position in Spanish. The successful candidate will have the opportunity to take the bilingual exam for bilingual status and pay.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/6/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Cert Mailing Address Sacramento

Attn: Certifications Unit

1416 9th Street, 13th Floor

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

Cert Drop Off Address Sacramento

Human Resources/Certs Unit

1416 9th Street, 13th Floor

Sacramento , CA 95814

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - Typing Certificate (40 Words Per Minutes).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Comprehensive health benefits package with medical, dental, and vision options.
• Sick leave, vacation leave, or annual leave options available .
• Retirement plan through CalPERS. Other retirement options include 401(k) and/or 457(b) participation through State of California Savings Plus program.
• Public transportation subsidy and pre-tax parking program options.
• The personal satisfaction of knowing that you impact the daily lives of wage earners in California.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:

Human Resources Contact:
Certification Unit
View phone number on us.fitly.work
View email address on us.fitly.work

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Diversity and Inclusion Office
View phone number on us.fitly.work
View email address on us.fitly.work

California Relay Service: View phone number on us.fitly.work (TTY), View phone number on us.fitly.work (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at View phone number on us.fitly.work.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey