Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist – Service & Sales FocusProtect relationships. Drive growth. Build a long-term career. At Nick Romo State Farm Agency, great service and smart sales go hand in hand. We believe the best growth comes from strong relationships—understanding our customers' needs and confidently recommending solutions that truly protect them. If you're someone who can lead with empathy and isn't afraid to ask for the business, this role is for you. We're seeking a Customer Retention Specialist who will own existing client relationships while identifying opportunities to deepen coverage, increase retention, and contribute to agency growth. This is a hybrid service and sales role where every conversation is a chance to strengthen trust and deliver value.You May Be a Great Fit for This Role If You:Stay calm and confident when customers are stressed or unsureEnjoy building long-term relationships and guiding people through decisionsListen first, then confidently recommend solutions that make senseSee service conversations as opportunities to add value and protect moreAre motivated by goals, results, and growing both relationships and revenueWhat You'll Do:Manage and maintain relationships with existing customersLead proactive outreach for renewals, policy reviews, and account follow-upsIdentify cross-sell and coverage enhancement opportunitiesEducate customers on products and confidently recommend solutionsSupport claims follow-up and service requests with professionalism and careMaintain accurate documentation and collaborate with the team to hit retention and sales goalsWhat You Bring:Strong communication, persuasion, and relationship-building skillsA service-first mindset paired with comfort in sales conversationsGoal-oriented and motivated by measurable resultsOrganized, detail-oriented, and able to manage multiple prioritiesPrevious experience in customer service, account management, or sales preferredWillingness to obtain Property & Casualty and Life & Health licenses (full support provided)Why Join Nick Romo State Farm:Competitive base pay plus commissions and performance bonusesLicensing support and paid trainingClear growth path within a high-performing agencySupportive, team-oriented culture that values initiative and resultsThe opportunity to make a real impact while building a scalable careerIf you're ready to combine relationship-driven service with meaningful sales impact, apply today to join Nick Romo State Farm. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $50,000.00 - $70,000.00 per yearAbout Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.Our office is located in Downtown Ithaca, NY.Additional languages spoken: SpanishIf you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Nicholas Romo - State Farm Agent