Site Lead (Weekend PM Shift) (5928)

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Status: Part-Time, Non-Exempt Payrate: $25.00/Hour Schedule: Saturday-Sunday 3:00pm - 11:30pm

Job Summary: The Site Lead is the front line team member at the Senior Bridge program responsible for the initial Welcome of clients arriving to the program, conducts the property search to eliminate contraband and excessive items, hot boxes the client's property at each entry for sanitation purposes, is the point of contact for site cleanliness, room designation and prepares rooms to ensure they're ready for use at all times. This pivotal role models a trauma informed client-centered modality during all engagement with clients.

Essential Duties and Responsibilities:
Site Operations

• Responsible for the cleanliness of the site (e.g., grounds, buildings, rooms, common areas, etc.)
• Responsible for ensuring rooms are ready for use; clean, operable, clean linen is provided
• Responsible for conducting safety room checks regularly throughout shift
• Responsible for maintaining operation logs and reporting to Program Manager what is needed (e.g., supplies inventory, cleaning supplies, etc.)
• Responsible for maintaining room roster updated daily
• Responsible for client sign in/out signature logs
• Responsible for maintaining site equipment operable, accurately documenting and reporting when it is not
• Responsible for hot boxing client personal property at each entry
• Responsible for maintaining parking lot clean and ensuring all vehicles entering the site check in when security is not present
• Works collaboratively with the Navigation team to coordinate on-site client care; answers questions, provides available forms or resources
• Assist in the onsite coordination of volunteers and community partners support services
• Point of contact for onsite vendors (e.g., maintenance repairs)

Management

• Reports to and communicates site issues to Program Manager
• Provides support to Program Manager, Navigation team, and Security to ensure optimal site operations
• Assist in coordinating and overseeing onsite special event groups and internal holiday events hosted for clients
• Provides trauma-informed and client-centered crisis and conflict intervention

Administration

• Responsible for maintaining room roster
• Responsible for maintaining supplies and supplies inventory
• Responsible for maintaining maintenance requests and communicating them to Program Manager
• Responsible for maintaining site calendar of events and/or onsite services being offered
• Responsible for maintaining policies and procedures binders up to date and readily available at Welcome office to be accessed by clients as needed
• Responsible for record keeping and reporting; incident reports, weekly or monthly reporting
• Assist with general office duties (e.g., stocking supplies, making copies, answering phone calls, etc.)

Miscellaneous

• Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops or conferences
• Willing and available to cover shifts as needed to ensure site safety and operations
• Other duties or projects as assigned

Requirements:

Education and Experience

• At least 2 years of shelter operations or facilities experience required
• Applicable knowledge of trauma-informed care, client-centered approach, housing first model
• Possess a high level of patience and understanding for working with the homeless population, senior citizens or other vulnerable populations
• Ability to perform crisis intervention and de-escalation

General

• Ability to work effectively with diverse populations
• Proficiency in organizing and prioritizing responsibilities
• Ability to clearly communicate information and instructions verbally and in written form
• Create a positive, professional and safe environment
• Establish and maintain healthy working relationships with others
• Model dependability, responsibility, and respect
• Fluency in Spanish is of significant value
• This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment.

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and walking

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (

E-Verify Right to Work Poster: English & Spanish (

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.