Dispatcher / Office Administrator

Job Description

Job Description

We are looking for an organized, detail-oriented Dispatcher/Office Administrator to join our growing HVAC and plumbing company. This role is central to keeping our field operations running smoothly and our billing accurate, so strong multitasking and communication skills are a must.

Responsibilities:

- Manage home warranty company billing, authorizations, and claims, ensuring timely approval and payment for covered work.

- Dispatch and schedule HVAC and plumbing technicians efficiently using ServiceTitan, balancing workloads and prioritizing urgent service calls.

- Handle customer billing and invoicing, and follow up on outstanding balances to collect payments in a professional and timely manner.

- Maintain accurate financial records and support day-to-day bookkeeping tasks using QuickBooks.

- Serve as a point of contact between customers, technicians, and home warranty companies to resolve scheduling or billing issues.

- Assist with general office administration, filing, and reporting as needed.

Requirements:

- Prior experience with home warranty company billing/authorization processes strongly preferred.

- Hands-on experience with ServiceTitan (or similar field service management software).

- Solid understanding of billing, invoicing, and collections.

- Proficiency in QuickBooks and general bookkeeping practices.

- Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.

- Strong written and verbal communication skills.