Director, Health Systems Sales

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc is transforming how patients access healthcare. As Director, Health Systems Sales, you’ll play a critical role in expanding that mission by building strategic partnerships with the nation’s leading health systems. You’ll lead and develop a high-performing enterprise sales team responsible for acquiring, growing, and strengthening relationships with some of the largest healthcare organizations in the country. You’ll also help shape our commercial strategy, operating model, and approach to sustainable growth. You’ll enjoy this role if you are… Personally motivated by improving patient access to healthcare Energized by building and transforming high-performing sales organizations A hands-on leader who balances strategic thinking with near-term execution Passionate about coaching, developing talent, and creating a culture of accountability Comfortable navigating complex enterprise relationships and evolving market opportunities Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor Your day to day is… Leading a team responsible for acquiring, growing, and retaining enterprise health system customers Developing commercial strategies that align with company priorities and evolving market opportunities Coaching sellers on strategic account planning, executive engagement, and complex enterprise negotiations Building trusted relationships with senior health system executives and identifying opportunities to expand partnerships Establishing disciplined operating rhythms across forecasting, account planning, and business reviews Using data to identify trends, improve decision-making, and drive predictable revenue growth Recruiting, developing, and retaining exceptional sales talent while creating opportunities for continued growth Partnering with Customer Success, Technical Sales, Product, Marketing, Implementation, and executive leadership to improve customer outcomes Translating complex business challenges into clear priorities and actionable plans Building repeatable commercial processes and organizational capabilities that scale with the business You’ll be successful in this role if you have… 7+ years of progressive sales leadership experience, including experience leading enterprise sales teams Experience selling complex solutions to health systems, integrated delivery networks, academic medical centers, or other large healthcare organizations Demonstrated success leading a sales organization through growth, transformation, or organizational change A strong track record of coaching and developing enterprise sellers Experience developing strategic account plans and navigating sophisticated enterprise buying cycles Strong executive presence with the ability to influence senior customer and internal stakeholders A data-driven mindset and experience using analytics to improve commercial performance and decision-making The ability to balance short-term revenue goals with long-term customer and business outcomes A collaborative leadership style and experience aligning cross-functional teams around shared priorities A bachelor’s degree; an advanced degree is a plus Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Remote Base Salary Range $170,000—$235,000 USD About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice #J-18808-Ljbffr Zocdoc