Vice President of Customer Delivery
Confidential
Vice President of Customer Delivery
About the Company
Accomplished provider of cloud-based call center software solutions
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2011
Employees
1001-5000
Funding
$200+ million
Categories
- CRM
- SaaS
- Cloud Computing
- Call Center
- Customer Service
- Information Technology & Services
- Technology
Specialties
- call center software
- computer software
- technology
- customer experience
- innovation
- enterprise
- customer service
- csat
- cx
- contact center
- ccaas
- and ai
- customer experience automation
- customer experience software
- contact center as a service
- cloud contact center
- contact center software
- ai contact center
- ai call center
- ai routing
- workforce engagement management
- ai customer experience software
- enterprise contact center
- customer experience analytics
- customer interaction analytics
- and ai agent assist
Business Classifications
- SAAS
- B2B
- Enterprise
About the Role
The Company is seeking a Vice President of Customer Delivery to spearhead the definition and execution of a global customer delivery strategy that is in line with business objectives. The successful candidate will be responsible for driving exceptional customer ROI, adoption, and sustainable enterprise growth. This executive role involves managing and scaling a global, multi-departmental delivery organization, with a focus on professional services, technical delivery, and customer outcomes. The VP will also be at the forefront of AI transformation, leading the evolution of delivery capabilities to meet the demands of AI and agentic solutions. Candidates for this role should have a minimum of 15 years' progressive leadership experience in professional services within global SaaS or cloud enterprise environments, with at least 5 years in a senior executive position. A strong technical foundation and experience in leading technical customer delivery organizations are essential. The role requires a strategic leader with a deep understanding of enterprise AI delivery, contact center operations, and customer retention strategies. The VP will be expected to have a proven track record in global delivery leadership, financial management, and cross-functional orchestration, as well as the ability to build and inspire high-performing teams. A Master's degree or MBA is highly preferred, and the candidate should possess exceptional communication, persuasion, and executive negotiation skills.
Hiring Manager Title
Chief Product, Technology & Customer Officer
Functions
- Operations
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Delivery in San Diego, CA vacancy
- ...Vice President, Platform & Delivery About the Company Pioneering diabetes therapy management software for healthcare organizations Industry... ...The role also involves leading EHR interface delivery, customer implementations, and maintaining audit and compliance readiness...Customer
- ...Vice President, Strategic Solutions & Delivery About the Company Innovative provider of cost containment technology & case management services... ...transformational leader, guiding a large team to support the full customer lifecycle, from pre-sales strategy to adoption,...Customer
- ...care. As TruMed scales with larger, more complex enterprise customers, execution quality across deployment, service, logistics,... ...senior leader to build and lead our enterprise Customer Success & Delivery capability. You will not inherit an established enterprise delivery...CustomerFull time
TruMed Systems Incorporated
San Diego, CA2 days ago - ...Position Summary: The Vice President and Chief Human Resource Officer is responsible for leading SYHealth’s Human Capital strategy through... ....4. Ensures that HR delivers high service levels of customer service to the business through the appropriate use of people...CustomerLocal areaWeekend work
San Ysidro Health Center
San Diego, CA1 day ago - ...Description Our client is a Vancouver-based technology company that provides a last mile delivery service to their customers across Canada and the US. They are looking for a Vice President of Sales to join their growing team in the US.The Mission of Vice President of Sales...CustomerWork at officeLocal area
Targeted Talent
San Diego, CAa month ago - ...a core lever of the revenue function. We are seeking a Vice President of Revenue to own end-to-end revenue performance across our multi... ...and operational execution are aligned around unit economics, customer behavior, and margin-aware growth. ~ This role reports...CustomerShift work
Soapy Joe's Group Inc
San Diego, CA10 days ago $230k - $340k
...As the Vice President of Finance , reporting to the COO/CFO you will lead the execution of the Company's financial and capital strategy... ...is to provide quality products and services that enable our customers to live well and our businesses to succeed. Through our commitment...CustomerH.G. Fenton
San Diego, CA1 day ago- ...The Vice President of Finance is a key strategic partner to the CFO/COO, CEO, and executive leadership team, responsible for building and... ...mindset, connecting financial strategy and performance with customer, operational, and capital decisions to improve business outcomes...CustomerCasual workWork at office3 days per week
Socket
San Diego, CA3 days ago $175k - $210k
...Job Description Job Description VICE PRESIDENT OF OPERATIONS Location: San Diego, CA... ...prescription sports eyewear, we serve customers across the country through a highly integrated... ...production, quality, fulfillment, delivery, returns, and resolution. Evaluate how...CustomerFull timeWork at officeSportRX LLC
San Diego, CA6 days ago- ...Job Title: Vice President, Portfolio Management Location: Beverly Hills What you'll do: As Vice President, Portfolio Manager... ...loans; ensure loans are processed according to agreement, customer needs and conform to Bank lending policies; obtain sufficient...Customer
Western Alliance Bank
San Diego, CA4 days ago - ...Vice President of Sales, Growth/New Logo About the Company Leading professional services RCM provider delivering cutting-edge solutions... ...solutions that demonstrate clear value and impact to the customer. The VP of Sales will be a key player in the organization's expansion...Customer
- ...Vice President of Operations, Supply Chain & Logistics About the Company Rapid-growing distributor of foodservice supplies Industry... ...is well-equipped to deliver exceptional results for its customer base. The VP Ops will also be expected to enable and validate...Customer
- ...Vice President of Operations, Supply Chain & Logistics About the Company Fast-growing company with an exponentially growing customer base and strong core processes. Industry Logistics and Supply Chain Type Privately Held About the Role The Company...Customer
- ...Vice President of Product Development and Production About the Company Accomplished sporting apparel brand Industry Apparel... ...vision to strategy, and ensuring that the product portfolio meets customer needs, business goals, and drives revenue growth. Key...Customer
- ...Vice President of Growth About the Company Thriving retail company specializing in stylish & functional accessories Industry... ...The successful candidate will be tasked with owning the full customer lifecycle, from acquisition to retention, and will be responsible...Customer
- ...Vice President of Sales About the Company High-growth PropTech company expanding its sales organization and commercial real estate... ...essential, as is the willingness to travel to support the sales team and customers. Functions ~ Sales/Revenue ConfidentialCustomer
- ...Vice President, Commercial Analytics About the Company A rapidly scaling infrastructure platform at the intersection of power market... ...commercialization, resource adequacy analysis, and customer-facing commercial insights within North American power markets...Customer
- ...Vice President, Medical Communications Strategy About the Company Award-winning medical education agency serving healthcare and pharmaceutical... ...a strong background in brand positioning, market research, customer insights, and competitive analysis, who can translate these...Customer
- ...Vice President of Product About the Company Leading identity security platform trusted by thousands of security teams. Industry... ...competitive analysis to ensure the product roadmap is aligned with customer value and market trends. This role requires a leader who can...Customer
- ...Vice President, Customer Strategy About the Company Leading insurance technology (InsurTech) firm specializing in AI solutions for the industry Industry Insurance Type Privately Held About the Role The Company is seeking a Vice President of Customer...Customer
- ...Vice President of Sales About the Company High-growth B2B SaaS company serving the restaurant and hospitality industry. Industry... ...collaborate with cross-functional teams to enhance sales execution and customer outcomes. The VP of Sales will be expected to have strong...Customer
- ...Vice President of Product Management About the Company Rapid-growing software company specializing in M&A & growth services Industry... .... This role requires a unique blend of product leadership, customer understanding, commercial acumen, and technical knowledge....Customer
- ...Vice President of Product, Practice Management About the Company Leading provider of EHR & practice management software Industry... .... This pivotal role requires a leader who can translate deep customer understanding into a compelling product strategy, champion the...Customer
- ...Vice President of Enterprise Sales About the Company Provider of POS hardware, software, and services for retail and hospitality.... ...owning the full sales pipeline for large retail and hospitality customers. This role demands a seasoned professional with a minimum of...Customer
- ...Senior Vice President, Product Management About the Company B2B cloud communications and customer experience software company. Industry Computer Software Type Privately Held About the Role The Company is seeking an SVP of Product Management with...Customer
- ...Vice President, Clinical Education Services About the Company Reputable provider of advanced wound... ...for the strategic oversight of the design, delivery, and evaluation of clinical education programs that enhance customer engagement, support product adoption, and improve...Customer
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry... ...President of Support to lead the transformation and expansion of its customer support function. This senior leader will be responsible for...Customer
- ...Vice President of Engineering About the Company Popular provider of a digital marketing platform Industry Marketing and Advertising... ...vision that prioritizes usability, reliability, and customer experience. This role is not about rapid growth but rather about...Customer
- ...Vice President, Provider Revenue Optimization About the Company Innovative provider of EHR terminology & clinical data solutions... ...investments and market opportunities into measurable revenue growth, customer adoption, and long-term business value. This role requires a...Customer
- ...Vice President of Sales, Applied Motor Control Solutions About the Company Technology-driven manufacturer of advanced motor control... ...mid-sized or rapidly scaling organization with a technical, customer-centric product portfolio is a plus. Hiring Manager Title...Customer
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Delivery. Be the first to apply!
Related searches
- vice president food San Diego, CA
- vice president support services San Diego, CA
- vice president network management San Diego, CA
- vice president real estate development San Diego, CA
- vp safety San Diego, CA
- vp talent management & organizational development San Diego, CA
- vice president manufacturing operations San Diego, CA
- vice president revenue management San Diego, CA
- vice president corporate development San Diego, CA
- vice president of customer success San Diego, CA