HHC Commercial Lines Associate Account Manager

Who We Are

Hibbs-Hallmark & Co. Insurance is a diversified risk management company providing a complete portfolio of services including custom-designed traditional insurance and self-insurance programs, loss control, and claims administration. Our ability to be innovators in the industry has enabled us to become one of the largest risk management firms in the Southwest, with offices in Tyler, Dallas, Forney, Austin, Houston, and San Antonio. We will continue to work hard to earn business and provide our clients with the highest possible level of service and expertise.

Structure and Ownership

With roots back to the 1800s, Hibbs-Hallmark & Co. Insurance was the founding entity for Heartland Security Insurance Group in 2001. Heartland is comprised of eight different insurance and risk management businesses, providing products and services globally. Each of the companies offers solutions to distinct client groups in the federal, state, and private sectors. The organization has been under continuous private family ownership for 50 years. Today, it has over 60 stockholders as well as ESOP ownership. In addition to providing an important retirement benefit to associates, the ESOP assures that everyone in the organization has a vested interest in providing the very highest level of service to the client.

Commitment to the Community

Hibbs-Hallmark & Co. Insurance, and the parent organization, Heartland Security Insurance Group, have a long history of philanthropy to the local, national, and international communities.

Licensing

Hibbs-Hallmark & Co. Insurance is licensed in all fifty (50) states.

 

Commercial Lines Associate Account Manager

Primary Responsibility

The Commercial Lines Associate Account Manager will be primarily responsible for servicing and handling commercial accounts with a total book between $50,000 to $300,000 in revenue.

Essential Functions & Responsibilities

Provide technical support for the producer in maintaining existing commercial accounts in accordance with the objectives and procedures outlined in the agency procedures and workflows 

Responsible for coordinating the renewal process, account development and retention of existing customers

Collect necessary renewal marketing information such as supplemental applications, schedules and loss runs

Provide quotes for new and existing business, update applications, assist with marketing process, prepare proposals/summaries and/or premium comparisons

Ability to handle insured and underwriting questions

Ability to create and process finance agreements

Orders and issues binders, certificates, policies, endorsements, and other related items

Complete all billings and invoicing on new business, renewals, endorsements, audits, and monthly reports

Proficient in all Account Processor essential functions & responsibilities

Responsible for maintaining the integrity of client and policy information in the agency management system

Establish and build relationships with customers and carriers

Additional Functions & Responsibilities

Provide backup and support for other team members.

Pursue a program of personal and professional development through Total CSR

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

High school diploma or equivalent and/or college degree

Hold a valid Texas General Lines Agent License

At least one year of commercial experience

Proficient in tasks such as policy checking, endorsement and audit processing.

Preferred Qualifications

College degree

A minimum of one of the following designations: QCLS, ACLS, PCIA, ACSR, CISR, AAI, CPCU, CIC or CRIS

A minimum of two years of commercial lines insurance experience

Knowledge, Skills & Abilities

Intermediate to advanced-level proficiency with Microsoft Office

Ability to learn the agency management software.

Ability to work with internal and external clients at all levels.

Ability to follow directions.

High level of organizational skills.

Ability to work independently self-motivated and meets timed deadlines.

Ability to follow processes and procedures set forth by the agency.

Ability to problem solve

Strong attention to detail and the ability to work with a high degree of accuracy.

Ability to work with a team.

Ability to communicate professionally, both oral and written.

Ability to build and maintain client relationships.