Customer Care Associate

Job Description

Job Description

Join Our Team as a Customer Care Associate at Leo's Market and Eatery!

Are you passionate about helping others and providing exceptional customer service? At Leo's Market and Eatery, we’re looking for a dedicated Customer Care Associate to join our team. If you have a knack for problem-solving and a genuine desire to make a difference, this could be the perfect opportunity for you!

What You’ll Do:

As a Customer Care Associate, you’ll be the friendly face and voice of Leo's, ensuring our customers feel valued and supported. Your day-to-day responsibilities will include:

- Providing prompt, professional, and courteous assistance to customers

- Resolving customer inquiries, concerns, and issues with a focus on delivering positive outcomes.

- Maintaining accurate records of customer interactions and transactions.

- Collaborating with team members to ensure seamless service delivery.

- Upholding our commitment to outstanding customer care in every interaction.

What We’re Looking For:

To thrive in this role, you’ll need:

- 1 year of experience in a customer service or similar role

- Strong communication and interpersonal skills

- A problem-solving mindset and the ability to stay calm under pressure

- Attention to detail and organizational skills

- A genuine passion for helping others and creating positive experiences

Why Leo's?

At Leo’s, we’re more than just a workplace—we’re a team that values collaboration, dedication, and a positive attitude.

At Leo's, we value our team members and believe in supporting their well-being. Here’s what we offer:

- For Full-Time Employees:

Medical, Dental, and Vision insurance, plus company-paid Short Term Disability Insurance

- For Both Full-Time and Part-Time Employees:

Paid Time Off (PTO): Recharge and enjoy well-deserved breaks

Employee Assistance Program: Access virtual doctor visits and mental health counseling for you and your family

Matching 401(K): Plan for your future with our retirement savings program

Our Culture and Values:

At Leo's, we’re more than just a workplace – we’re a community. We value integrity, teamwork, and commitment to excellence. Our team members are the heart of our business, and we strive to create an environment where everyone feels supported, respected, and empowered to succeed.

Ready to Apply?

If you’re ready to bring your customer service skills to a team that values your contributions, we’d love to hear from you! Apply today and take the first step toward a fulfilling career with Leo's Market and Eatery.

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