Rooftop and Library - Supervisor

Overview The Rooftop & Library Supervisor will ensure all Ithaka Hospitality standards for excellence are met and communicated properly from leadership to team members and from team members to guests. Strives to continuously develop and enhance students and team members to deliver a world class experience. The Rooftop & Library Supervisor will assist the Food & Beverage Manager in overseeing and organizing the day-to-day operations of the rooftop pool bar and cabanas, and the rooftop bar to ensure world class education & service, food & beverage offerings and to maximize profits and guest satisfaction through the following: Understands and maintains a complete knowledge of all menus, all ingredients, and all techniques involved in creating a rooftop bar and pool menu. Develop seasonal beverage menus that prominently feature herbs and fruit from the rooftop garden. Works closely with leadership team to train team members on seasonal menu and offerings. Train, develop all team members on proper menu and service knowledge. Works closely with leadership to oversee all private events booked through the Event and Experience Manager along with client booked events. Work closely with leadership on scheduling for all rooftop pool service and rooftop bar & lounge service. Partner with Talent, Learning & Culture on recruiting, training, professional development, and discipline of FOH team. Ensures all Responsible Vendor training is completed by all team members prior to serving guests. Establishes and maintains effective professional relationships with guests to ensure satisfaction and repeat business. Ensure that team maintains a positive attitude and complies with all grooming standards, daily. Teach and maintain all IHP policies and standards for excellence. Work closely with The Laurel Concierge on Cabana bookings to ensure complete daily setup of rentals, escorting guests and assist them with their requests throughout the day and pre-arrival and turn down services. Knowledge Ability to communicate in English both verbally and in writing. Prior rooftop, bar or elevated pool service (Cabana) experience preferred. Ability to program and troubleshoot restaurant POS and other computer systems. Ability to suggestively sell selected food and beverage items. Knowledge of basic mathematical calculations to calculate food and/or beverage costing and menu pricing. Proficient knowledge of computer functions including, but not limited to email and word processing. Ability to navigate point of sales systems with ease. Ability to effectively use time and attendance software. Skills and Working Conditions Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 10 hours. Fast paced movements are required to go from one part of the rooftop/hotel to another for food and/or beverage delivery. Must be able to move, pull, carry, or lift at least 35 pounds. Occasionally kneel, bend, crouch and climb as required. Must be able to stand, walk, lift, bend and climb stairs for long periods of time. Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat. Weather dependent job - Must actively look and prepare for severe weather which could affect business levels on the rooftop and pool. Qualifications Experience in a similar role in a hospitality environment preferred. Work flexible schedules and willing and able to work shift duties that will include evenings, nights, weekends and holidays. Performs job functions with attention to detail, speed and accuracy. Bachelors Degree in Hospitality or related subject matter, preferred. Minimum twenty-one (21) years of age to serve alcoholic beverages. Certification in CPR. Responsible Vendor Certified. Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. #J-18808-Ljbffr