Help Desk Analyst

Company Overview:

At the National Hot Rod Association (NHRA), we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp. Our MISSION is to preserve, protect, promote, and evolve the sport of drag racing; furthermore, focus on the safety of the sport, while entertaining and educating all involved. At NHRA, we believe in Speed for All. Our CORE VALUES are enabled and intertwined in all we do, on and off the track.


Safety : In all aspects of our sport and workplace.
Excellence & Professionalism : We strive for excellence in all we do and maintaining professionalism on and off the track.
Collaboration/Teamwork : Commitment to working together and sharing as a team.
Great Work Environment : A supportive and inclusive atmosphere that fosters creativity, innovation, and growth where our employees feel valued and motivated.
Integrity : We uphold the highest standards of fairness and transparency in all decisions affecting our employees and stakeholders.
Inclusion : An environment where all employees feel valued, respected, and empowered.

NHRA continues to race forward with a number of key initiatives, including a multiyear partnership with FOX Sports to televise NHRA events from the NHRA Mission Foods Drag Racing Series, the NHRA Lucas Oil Drag Racing Series, and the Pro Mod Drag Racing Series. FOX Sports networks aired more than 500 hours of programming throughout the year, highlighted by 20+ race-day shows, including eight on FOX's national network, in addition to qualifying broadcasts throughout the weekend. NHRA fans continue to be some of the most loyal in any sport.

Make an Impact Where Technology Meets Live Events
Are you a hands-on IT professional who enjoys variety, problem-solving, and seeing your work in action? As a Help Desk Analyst , you'll play a key role in supporting daily office operations and high-energy race events at Lucas Oil Indianapolis Raceway Park. This role is ideal for someone who enjoys both structured support work and dynamic, event-based technology environments.

Location: Indianapolis, IN (In-person required)

Schedule: Part-Time, 20-24 hours per week

FLSA Status: Non-Exempt

What You'll Do

• Be the go-to technical support resource for end users at our Indianapolis location.
• Troubleshoot, resolve, and document hardware, software, and connectivity issues with efficiency and professionalism.
• Provide hands-on support for Windows and macOS desktops, laptops, printers, and peripherals.
• Configure, maintain, and troubleshoot networking infrastructure, including UniFi equipment.
• Support onsite race event operations-setting up, configuring, monitoring, and tearing down networks and peripheral devices for live events at Lucas Oil Indianapolis Raceway Park.
• Deliver real-time technical support during events, diagnosing issues quickly to keep systems running smoothly.
• Collaborate with IT and business partners to ensure reliable, secure, and user-friendly technology solutions.
• Take on additional technical projects and responsibilities as needed.

What We're Looking For

• Bachelor's degree in Information Systems, Computer Science, or related discipline preferred, and/or combination of acceptable education and relevant experience
• At least 1 year of hands-on IT support experience.
• At least 1 year of networking experience.
• CompTIA A+ and/or CCNA certifications preferred.
• Experience supporting a variety of technology devices such as routers, switches, access points, antennas, network printers, ticket scanners, and Starlink systems.
• Basic knowledge of audio/visual equipment.
• Understanding of LAN, WAN, VLANs, and core networking concepts and protocols.
• Familiarity with VoIP phone systems (Dialpad experience is a plus).
• Exposure to Ubiquiti wireless equipment preferred.
• Basic cabling knowledge (Cat6, coaxial, electrical, fiber) is a plus.
• Familiarity with configuring or troubleshooting modems, routers, VPNs, wireless controllers, DNS, and DHCP is a plus.
• Experience with Microsoft 365, Azure, Windows Server, and Active Directory environments is a plus.

What Will Set You Apart

• Strong customer service mindset with the ability to explain technical concepts clearly to non-technical users.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to work independently.
• Comfortable in fast-paced, hands-on environments where priorities can change quickly.

Physical & Work Environment Requirements

• Ability to work at a computer for extended periods and communicate via phone as needed.
• Ability to stand, walk, bend, lift, push, pull, climb stairs, and lift up to 50 pounds.
• Flexible schedule required, including availability for approximately 10-12 weekends per year.
• Ability to work outdoors in extreme temperatures and stand for extended periods during live events.

Why This Role Stands Out

• Visible impact: Your work directly supports live events and daily operations.
• Variety: No two days are the same-office support, networking, and event technology.
• Hands-on experience: Ideal for IT professionals looking to build or expand real-world infrastructure experience.
• Flexible part-time schedule with exciting event exposure.

Equal Opportunity Statement
NHRA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran/military status, or any other protected class under federal/CA law, offering reasonable accommodations.

I acknowledge that all information I have provided in conjunction with this employment application is true, accurate, and complete. I understand that any false statement, omission, or misrepresentation provided by me can lead to the rejection and elimination of my employment consideration, rescission of a job offer, or termination of employment if hired. I understand that this application is not an offer of employment and that, if hired, my employment is at-will, meaning either the company or I can terminate the employment relationship at any time, for any reason, with or without cause, subject to applicable law.

Job Questions:

1. Are you currently employed by NHRA?
2. Are you able to work a flexible schedule requiring working evenings, weekends, and some holidays?