Medical Receptionist

Job Description

Job Description

Description:

Timberlane Lane Pediatrics is looking for a dedicated Medical Receptionist to join our healthcare team. This position is in our Burlington, VT location. Full or part-time positions available. 

We are a patient/family-centric pediatric office, and the Practice Support Specialist is an integral part of the health care team as they are the first and last point of contact with our patient population.

Hours:

Monday through Friday 8:15am am to 5:15 pm

This position also requires Saturday hours on a rotating basis. 8:15am to 12:15pm

It is imperative that the Practice Support Specialist carries themselves in a professional, helpful, sincere manner. Communication skills to include verbal, non-verbal and written must be of the highest quality.

The Practice Support Specialist must be well versed on office scheduling policies and protocols, comfortable serving as an intermediary between the patient and the Timber Lane Pediatrics administration and clinical staff.

Responsibilities:

The Practice Support Specialist must demonstrate competence when following established department policies and procedures for appointment scheduling. They must also demonstrate adequate clerical and computer skills necessary to carryout scheduling protocols. They must actively participate in quality improvement initiatives and strategies to improve the overall performance of the health center. They must have excellent time management and performance skills and must demonstrate the ability to meet the guidelines as outlines int the Primary Care Health Partners Handbook.

• Welcome Patients and visitors in person or on the telephone at all 3 sites
• Answer and handle incoming calls or direct calls and inquiries appropriately
• Accurately schedule patient appointments
• Facilitate patient flow by communicating late arrivals and delays with clinical staff
• Sort and distribute incoming mail and faxes
• Check in/ Check out patients at all 3 sites
• Collect all necessary patient information, demographics and insurance
• Collect all money due at check in, copays or past due balances
• Make calls to collect money due on delinquent accounts
• Daily cash-out and reconciliation of monies received
• Compile and request completion of required paperwork for new patients
• Work as a team player and support strategic vision
• Offer new ideas to increase accuracy and efficiency
• Actively attend and participate in staff meetings
• Keeps up to date with trainings
• Other Duties as assigned

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Rotating Saturday

Work Location: In person