Call Center Representative - (Bilingual)

Job Details Location: DC - Washington, DC 20010 Position Type: Contractor Education Level: None Salary Range: $20.00 - $20.00 Hourly Job Shift: Day Job Category: Customer Service Overview Provide accurate, timely, and empathetic customer support to households seeking information about SUN Bucks (Summer EBT) and related benefits. The Customer Service Representative (CSR) – serves as the primary point of contact for individuals navigating migration or relocation processes. This role is responsible for providing accurate information, guiding clients through service offerings, and ensuring a smooth, supportive customer experience from initial inquiry through case completion. Key Responsibilities Respond to customer inquiries via phone, email, and online platforms in a timely and professional manner Provide clear, accurate information regarding migration services, processes, requirements, and timelines Guide clients through service options and next steps, ensuring understanding of documentation and procedures Maintain detailed and accurate customer records in CRM or case management systems Coordinate with internal teams (e.g., case managers, legal advisors, operations) to support client needs Monitor case progress and proactively follow up with clients on status updates Resolve customer concerns or escalate issues appropriately to ensure timely resolution Ensure compliance with organizational policies, data privacy standards, and relevant regulations Support onboarding of new clients, including intake, documentation collection, and service orientation Identify opportunities to improve customer experience and provide feedback to management Core Competencies Customer-focused mindset Empathy and cultural sensitivity Problem-solving and conflict resolution Time management and adaptability Team collaboration Qualifications Qualifications not specified. Work Environment Call center, In-office #J-18808-Ljbffr ASPEN OF DC INC