Incident and Release Manager

Incident And Release ManagerWe are seeking a highly skilled and experienced Incident and Release Manager, who will be responsible for the Incident, Problem, and Release processes within the program. For Incident and Problem Management this would include Incident Triage methodologies, Impact Assessments, Troubleshooting, Stakeholder and Communications Management, and After-Action Root Cause Analysis and Corrective Action Plans. In Release Management, you will be responsible for the release life cycle and schedule, readiness reviews, Go-Live activity management, and participate in the CAB process.Responsibilities include supporting day-to-day preparedness, response, and recovery activities of the Incident & Crisis Management Program, contributing to the development and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to incident response, and assisting in the design, coordination, and facilitation of Crisis Management exercises.The candidate must have excellent communication skills, positive motivation, team building and leadership development. NDI is seeking someone who can influence both transformational and event driven changes by focusing on organization design, leadership, culture, change management, communications, and training.Minimum of five (5) years of experience with a bachelor's degree or seven (7) year of experience without a degree, PMP or equivalent level certification, ITIL certification preferred, CSM, SAFe, or other Agile certification preferred, proficiency in using JIRA, strong understanding, knowledge of and experience in application of crisis and incident management principles, practices, and methods of implementation in a large and complex organization, knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines, working knowledge of Software Development Lifecycle, experience in the use of Application Release Automation tools, strong understanding of Knowledge, Change, and Configuration Management, knowledge of traditional agile methodologies, good understanding of application infrastructure, system architecture, and operating system.Flexible work from home options available. Compensation: $150,000.00 - $160,000.00 per year