Remote Benefits Call Center Representative

Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.

You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Paid Training and equipment provided.

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

Benefits available to you DAY 1

To be successful in this role, you should meet the following:

High School Diploma/GED

Must be 18 years of age.

Ability to successfully pass a criminal background check.

Previous customer service and/or call center experience.

Previous experience and knowledge of pension plans or DB skill set is ideal

Proficiency with MS Office and keyboarding

Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)

Must have the ability to connect with an ethernet cable to a modem/router

Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.

Ability to solve problems through analysis and ongoing feedback.

Achieving results through knowledge, empathy, and commitment.

Ability to work with people of diverse backgrounds.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, included but not limited to: States: AK, CA, CT, HI, MA, IL, MT & NY Metro Areas: MN Minneapolis, IL Chicago, NY New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.