Business Director - PULSE ATM Experience

As a member of the PULSE team within the Global Payments Network, you will define the strategic roadmap for ATM products and lead the transformation of the global cardholder experience. Your role involves establishing proactive operational procedures, effective partner governance, and robust monitoring frameworks to ensure seamless issue remediation. You will collaborate cross-functionally to harmonize priorities, optimize the ATM locator experience, and influence product strategy through data-driven insights. By facilitating portfolio intake and maintaining strong stakeholder partnerships, you will drive operational excellence, risk management, and alignment across the organization.
As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities:
Strategic leadership:

Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
Leadership:

May manage and develop multiple analysts.

Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
Product:

Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
Marketing:

Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.

Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk:

Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution:

Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership:

Work closely with colleagues across Capital One including:

IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing; credit risk management
Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
Bachelor's Degree
At least 4 years of experience performing quantitative analysis
At least 4 years of experience performing qualitative analysis
At least 2 years of experience performing people management
At least 2 years of experience performing project management
Preferred Qualifications:
Master's Degree
2+ years of experience in financial services
1+ year of experience in consulting
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $209,500 - $239,100 for Business Director
Houston, TX: $209,500 - $239,100 for Business Director
McLean, VA: $230,400 - $263,000 for Business Director
New York, NY: $251,400 - $286,900 for Business Director
Richmond, VA: $209,500 - $239,100 for Business Director