Business Analyst

Are you passionate about collaborating with business teams and stakeholders to analyse, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact. Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature‑controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life‑saving medicines worldwide. Today, SkyCell operates at the intersection of hardware, software, data, and logistics ‑ combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains. Why SkyCell? Purpose‑Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. Innovation at Heart: Work with cutting‑edge technology and be at the forefront of supply chain innovation. Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. Award‑Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to Work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well‑being. What You’ll Do: Collaborate with business teams and stakeholders to analyse, improve, and automate company processes. Elicit, gather, and document requirements, translating them into clear functional specifications. Develop and maintain user stories, use cases, process flows, and activity diagrams to ensure shared understanding. Assess the business impact of technical decisions and verify alignment with strategic goals. Collaborate with the team and stakeholders to shape the product roadmap and prioritize features. Provide guidance and clarification to development teams throughout the delivery lifecycle. Support quality assurance efforts by reviewing test cases and assisting with validation. Contribute to testing strategies for automation and non‑functional requirements. Act as a triage expert for incoming requests, bugs, and improvement opportunities. Resolve technical issues and remove cross‑functional blockers as they arise. Manage projects with defined milestones and deliverables, ensuring progress and risks are communicated effectively. Create documentation and training materials for end users to support new functionality adoption. What You’ll Bring: Bachelor’s degree in Computer Science, Information Technology, Business, or related field; or equivalent experience. 4+ years of experience in Business Analysis, Product Analysis, or a related role. Demonstrated ability to gather, document, and translate requirements into actionable deliverables. Proven experience working closely with technical teams and understanding system‑level impacts, with a solid understanding of integrations, APIs, and data flows. Strong problem‑solving and troubleshooting skills, with the ability to manage complex cross‑functional dependencies. Hands‑on experience facilitating workshops, interviews, and stakeholder sessions. Excellent communication and presentation skills, with the ability to articulate complex issues to both technical and non‑technical audiences. Familiarity with Agile/Scrum methodologies and backlog management tools (e.g., Jira, Confluence). Experience with product ownership or product strategy is a benefit. Knowledge of process modelling techniques (e.g., BPMN, UML). Ability to define KPIs and measure product or project impact is a plus. Detail‑oriented with a strong commitment to accuracy and quality. Professional certifications, such as CBAP, PMI‑PBA, CSPO, or their equivalent, are an advantage. What’s In It For You? Flexibility & Balance: Flexible working hours and work‑life balance allow you to tailor work to fit your life. Recognition & Growth: Opportunities for career advancement in a company that values your contributions. Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote‑friendly culture to inspire collaboration amongst a globally diverse team. Company‑wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program. Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave. Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind. Ready to Make an Impact? We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative. SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic. For this position, if you are not located in, or able to relocate (without sponsorship) to one of the advertised locations, your application cannot be considered. #J-18808-Ljbffr