Agente de Soporte para Viajeros

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Agente de Soporte para Viajeros

Fort Worth, Texas, United States

Somos un equipo de viajes remoto y estamos incorporando un/a Agente de Soporte para Viajeros para brindar apoyo a nuestros clientes en cada etapa de su experiencia de viaje, desde la reserva inicial hasta el seguimiento posterior al viaje.

Sers la voz de nuestro equipo: atendiendo consultas, resolviendo inconvenientes y asegurndote de que cada viajero se sienta informado y bien atendido. Es un puesto completamente remoto con horario flexible y capacitacin completa desde el primer da. No se requiere experiencia previa en la industria de viajes.

Debe ser ciudadano/a o contar con autorizacin de trabajo en EE.UU., Reino Unido, Australia, Mxico, Espaa o Latinoamrica

Responsabilidades Principales

Atender consultas de clientes de manera profesional por correo electrnico, telfono y plataformas de mensajera.
Gestionar cambios de itinerario, cancelaciones y solicitudes especiales de viaje.
Investigar destinos, ofertas y opciones de viaje segn las necesidades y presupuesto de cada cliente.
Preparar itinerarios de viaje personalizados y cotizaciones simples.
Resolver dudas sobre reservas y brindar soluciones de forma rpida y eficiente.
Mantener actualizados los datos de los clientes y los registros de reservas.
Asistir a sesiones virtuales de capacitacin opcionales y mantenerse al da con las tendencias de viajes y promociones de proveedores.

Lo Que Buscamos

Excelentes habilidades de comunicacin e interpersonales.
Actitud amable y profesional con gran atencin al detalle.
Persona autnoma, organizada y capaz de trabajar de manera independiente.
Confianza en el uso de computadoras, correo electrnico y herramientas en lnea.
Experiencia previa en viajes, hotelera, ventas o servicio al cliente es un plus, pero no es obligatoria.

Requisitos Tcnicos

Laptop o computadora de escritorio.
Conexin estable a internet de banda ancha.
Telfono inteligente para comunicacin y actualizaciones.
Debe estar autorizado/a para trabajar en Estados Unidos, Reino Unido, Australia, Latinoamrica o Espaa.

Beneficios

Trabajo 100% remoto desde cualquier lugar.
Horario flexible que se adapta a tu estilo de vida.
Acceso a beneficios y descuentos exclusivos en viajes.
Capacitacin completa y apoyo continuo.
Ambiente de equipo amigable y colaborativo.

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Vacancy posted 1 day ago

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