Client Success Partner ⭐ [Remote]

Client Success Partner

Contract | Remote | US-Based

ThinkHuman is a leadership development and executive coaching company. We design and deliver programs that help organizations build better leaders, strengthen culture, and drive lasting performance. Our work is relational, results-driven, and deeply human.

We are looking for a Client Success Partner who brings real credibility to conversations about leadership development, earns trust with HR leaders and executives quickly, and grows client relationships through genuine partnership, not a sales playbook.

If you have an entrepreneurial spirit and a genuine passion for developing people, this contract opportunity might be exactly what you have been looking for. Frankly, it is not for everyone. But for people with fire in their bellies, it is a game-changing move in which we work hard to develop better leaders and build organizations worth working for.

Join us, and we will do our best to give you some of the most fulfilling work of your career, in a collaborative, supportive culture where your impact is real and visible.

This role is open to candidates across the US. ThinkHuman operates as a fully remote company.

If the above sounds exciting and the role below feels like a fit, we really should start talking.

What You'll Do

• Serve as the lead relationship partner for active ThinkHuman enterprise clients, working side by side with CHROs, owning the relationship from onboarding through renewal and expansion
• Translate complex business and talent challenges into clear, compelling transformation program journeys and goals, and own those solutions from design through deployment
• Help clients connect program investments to their broader people strategy and organizational results
• Build trust and influence with HR leaders and executive sponsors, acting as a thought partner, advisor, and driver of change throughout the engagement
• Collaborate with a cross-functional deployment team across delivery, facilitation, content, and sales, with you at the helm, aligning efforts to business impact
• Facilitate strategic working sessions, steer executive updates, and own the story of value that ThinkHuman programs deliver to the client
• Deepen and expand the partnership through advisory-led influence and consultative selling
• Keep your eye on outcomes, not just deliverables, ensuring we deliver the transformation we promised
• Bring pattern recognition, a coaching mindset, and a high bar for strategic execution to every engagement

What We're Looking For

If you have some or all of the following, please apply:

• 10+ years of experience in consulting, HR transformation, organizational development, leadership development, or a similar strategic role
• A track record of executive-level advising, especially with CHROs, HR leaders, executive sponsors, or other enterprise business leaders
• Deep domain expertise in human capital, leadership development, people strategy, or enterprise talent systems, combined with business acumen
• Experience growing existing client accounts through consultative, relationship-first conversations. This is not a new logo or cold-outreach role.
• Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds
• Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done
• A mindset rooted in outcomes, ownership, and long-term impact
• Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance, including personalization, upsell targeting, and churn prediction
• Uses AI-generated insights and data analysis to quantify impact on client outcomes such as retention, expansion, and ROI, and identify strategic account recommendations to retain and expand the client
• Experience leading complex, cross-functional deployments or change initiatives at scale is a plus

AI at ThinkHuman

Our team works at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We are looking for people who are excited to evolve alongside technology, people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.

During our interview process, you will have opportunities to show us how you harness AI to learn, iterate, and amplify your impact.

Compensation

$70,000 to $90,000 | Contract

This role is open to candidates across the US. ThinkHuman is a fully remote company.