Business Analyst / Scrum Master

Kforce has a client in Boca Raton, AZ that is seeking a Business Analyst/Scrum Master. Key Responsibilities:

• Own and manage the product backlog, translating business objectives into prioritized epics, user stories, acceptance criteria, and work items
• Partner with business and technical stakeholders to define product vision, roadmap priorities, and delivery goals
• Facilitate backlog grooming, sprint planning, sprint reviews, retrospectives, and daily standups
• Ensure development teams remain aligned with business priorities and expected outcomes
• Lead discovery workshops and stakeholder interviews to gather, document, and validate business and technical requirements
• Analyze current-state processes and define future-state solutions that improve customer and operational outcomes
• Develop detailed requirements documentation, business process flows, use cases, and functional specifications
• Create and maintain customer, employee, and agent journey maps to identify opportunities for improvement and automation
• Partner with stakeholders to define and optimize end-to-end customer experiences
• Utilize tools such as Figma, Miro, or similar platforms to visualize workflows, experiences, and solution concepts
• Support AI-driven initiatives by developing intent maps, conversation flows, business rules, and supporting documentation
• Collaborate with technical teams and vendors implementing conversational AI, virtual assistants, and automation solutions
• Help define success metrics and business outcomes for AI-enabled customer experiences
• Manage project timelines, deliverables, risks, dependencies, and stakeholder communications across multiple initiatives
• Monitor progress and proactively identify and resolve project roadblocks
• Ensure alignment across business leaders, technology teams, and third-party vendors
• 5+ years of experience in Business Analysis, Program Management, or a hybrid Business Analyst/Project Manager/Product Owner/Scrum Master role
• Proven experience gathering requirements and creating process flows, journey maps, user stories, and business documentation
• Hands-on experience with Agile/Scrum methodologies, backlog refinement, and team facilitation
• Strong stakeholder management and meeting facilitation skills
• Experience coordinating complex initiatives across cross-functional teams
• Exceptional written and verbal communication skills with the ability to engage both technical and non-technical audiences
• Highly organized, detail-oriented, and deadline-driven
• Strong analytical and data-driven decision-making capabilities
• Very strong Familiarity with Microsoft Office Suite - Excel, Email, PowerPoint, Co-pilot, etc.

• Agile or Scrum certifications (e.g., CSM, PSM, CSPO) are a plus
• Experience with conversational AI platforms, virtual agents, intent design, or related AI technologies
• Familiarity with customer experience (CX) transformation initiatives and workflow automation
• Experience using Jira, Confluence and other project management tools
• Experience using Figma, Miro or any other visualization tools