Customer Service

Take Off Into Your Next Career: Customer Service Opportunity Supporting a Global Aviation Leader

PDS Tech Commercial is partnering with an industry-leading aviation organization to find a dedicated Customer Service professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer support.

If you're detail-oriented, highly organized, and enjoy collaborating across multiple teams to ensure customer commitments are met, this is your opportunity to make a direct impact on the aviation industry while building valuable experience with a respected global organization.

Position Details

Job Title: Customer Service / Customer Order Administrator

Employment Type: Full-Time Consultant (12-Month Assignment)

Location: Cedar Rapids, IA (Hybrid)

Important Training Requirement:

The first two months of employment are 100% onsite in Cedar Rapids, IA for training. This requirement is non-negotiable. Following training, the role transitions to a hybrid work arrangement.

Schedule:

• Monday-Friday

• 1st Shift: 8:00 AM - 5:00 PM CST

• Some scheduling flexibility available

Pay Rate:

$22.81 per hour

About the Role

As a Customer Order Administrator , you will serve as a critical support partner to the Intertrade Sales Team and act as a primary point of contact for customer sales orders. In this role, you'll manage order administration activities, coordinate with multiple internal departments, and help ensure products and services are delivered accurately and on time.

Your work will directly contribute to customer satisfaction, operational efficiency, and the successful execution of commitments across a global aviation supply chain.

What You'll Do

As a Customer Service professional supporting the sales organization, you will:

• Create, process, and oversee sales orders according to established requirements.

• Monitor and facilitate exchange orders, warranty requests, credits, and purchase requests.

• Complete administrative tasks related to material sales and credits.

• Collaborate with internal teams including Sales, Product Line, Repairs, Finance, Purchasing, and Global Trade.

• Communicate with internal and external customers to resolve transactional issues and inquiries.

• Manage and monitor shared sales support email inboxes.

• Ensure customer orders and requests are processed accurately and on time.

• Support shipment and invoicing activities to meet customer and business commitments.

• Adhere to established Global Trade export policies and requirements.

• Ensure compliance with DOC/DOS licensing requirements for international exports.

• Participate in process improvement initiatives and help implement new procedures across departments.

• Maintain accurate documentation and provide status updates on customer orders and transactions.

Required Qualifications

• High school diploma or equivalent.

• Previous experience in customer service, order administration, sales support, or a related administrative role.

• Strong organizational skills with exceptional attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office and business systems.

• Strong problem-solving skills and a customer-focused mindset.

• Ability to work collaboratively across departments and functions.

• Dependable, self-motivated, and committed to delivering high-quality work.

Preferred Qualifications

• Experience with sales order entry, order management, or customer account coordination.

• Background supporting manufacturing, aerospace, aviation, logistics, or supply chain operations.

• Familiarity with global trade, export regulations, or international shipping processes.

• Experience using ERP systems or other order management platforms.

• Demonstrated success working in a high-volume environment requiring frequent multitasking.

What We're Looking For

The ideal candidate will demonstrate:

• Customer Service Excellence - Consistently delivers professional, responsive support to customers and stakeholders.

• Team Collaboration - Understands how individual contributions support broader organizational goals.

• Dependability - Follows through on commitments and consistently delivers results.

• Attention to Detail - Maintains accuracy and documentation integrity while managing multiple priorities.

• Continuous Learning - Embraces opportunities for professional growth and development.

• Adaptability & Multitasking - Stays productive and organized despite changing priorities and workflow interruptions.

Why Join Us?

At PDS Tech Commercial, we're committed to connecting talented professionals with meaningful opportunities that drive innovation and growth.

When you join this team, you'll enjoy:

• The opportunity to support a recognized leader in the aviation industry.

• Valuable experience in a dynamic, collaborative business environment.

• Exposure to cross-functional teams and global operations.

• A role where your contributions directly impact customer success and operational performance.

• Competitive hourly pay.

• Professional development opportunities and career-building experience.

• A supportive culture that values teamwork, accountability, and continuous improvement.

This is more than a customer service position-it's a chance to build your career while contributing to an industry that keeps the world moving.

Ready for Your Next Opportunity?

If you're a motivated professional who enjoys solving problems, supporting customers, and working in a fast-paced environment, we want to hear from you.

Apply today and take the next step in your career with PDS Tech Commercial and a world-class aviation partner.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

Pay Details: $22.81 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.