Call Center Collections Representative

Job Description

Job Description

The Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist of negotiating repayment plans, answering questions, and arranging for payments. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes. We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote. This role is an in office position at the Plantation, FL office location.

Work Environment

• Inbound Calls and some outbound calls
• No Skip tracing
• Monthly Bonus Opportunities
• Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels .
• Mondays to Fridays, shift options below
  • 8:00am to 5:00pm ( 1 hour lunch)
  • 8:30am to 5:30pm ( 1 hour lunch)
  • 9:00am to 6:00pm ( 1 hour lunch)

Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.

Essential Duties and Responsibilities

• Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution
• Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
• Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone
• Ensure the prompt and successful delivery of solutions according to customer and client needs
• Clearly communicate the progress of accounts and their respective status within the collections pipeline
• Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances

Qualifications

Required Qualifications:

• Customer service and pleasant mannered
• Proficient data entry and computer skills including Microsoft Office applications
• Excellent oral, verbal, and written communication
• Problem-solving skills
• Account documentation skills
• Active listening skills
• Attention to detail
• Negotiation skills

Preferred Qualifications:

• Must be Bilingual: Spanish/English
• Prior call center and/ or collector experience

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

Education

• High School Diploma required
• Associate's Degree or Bachelor’s Degree preferred,
• Relevant experience may compensate for education

Job Type and Compensation

· This is a full-time position operating under standard business hours ( Mondays to Fridays in office - 8am to 5pm / 8:30am to 5:30pm / 9am to 6pm )

· Competitive Pay – commensurate to your experience

· Comprehensive training and mentoring programs

· Paid time off

· Paid holidays

Health Insurance, Life, Dental, Medical, Vision, 401k.

Physical functions

Must be able to remain in a stationary position 50% of time; Constantly operates a computer and other office machinery; employee is Regularly required to verbally communicate, listen and give presentations as needed. Some walking and standing relative to interaction with other personnel and applicants

Work Environment

Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. Top agents average over $3000 in bonus alone every month in addition to base pay.

Travel

No Travel Required.