Coordinator, Customer Service

Job Description

Job Description

We are looking for a customer-focused Coordinator, Customer Service to support employees and internal stakeholders by answering questions, resolving service concerns, and coordinating timely follow-up. This Long-term Contract position is based in Houston, Texas, and requires strong communication, organization, and problem-solving skills in a fast-paced support environment. The person in this role will manage service requests, use internal tools to track and update cases, and collaborate across departments to ensure issues are handled efficiently.

Responsibilities:
• Manage incoming service requests by creating, assigning, and maintaining customer tickets with accurate and timely updates.
• Respond to employee and customer inquiries, clarify concerns, and connect individuals with the appropriate resources for resolution.
• Partner with internal teams to investigate service-related issues and help drive prompt, effective outcomes.
• Use company software and online systems to process requests, document interactions, and support benefit-related and general service tasks.
• Apply attentive listening and clear communication to understand needs, identify problems, and recommend appropriate next steps.
• Operate telephony tools professionally while handling a steady volume of calls and service inquiries.
• Maintain organized records and complete follow-up activities to ensure a consistent customer service experience.
• Provide support during evening hours when business needs require schedule flexibility.
• Assist with additional administrative or service-related duties as assigned.• High school diploma or GED required.
• 0-4 years of experience in customer service, service coordination, or a related support role.
• Strong verbal and written communication skills with the ability to interact professionally across teams.
• Solid organizational skills and the ability to manage multiple requests in a deadline-driven environment.
• Basic computer proficiency, including experience using online resources and business software.
• Experience working with ticketing systems, call-handling tools, or telephony platforms is preferred.
• Ability to assess issues, determine appropriate actions, and follow through to resolution.
• Additional training in customer support, benefits administration, or related functions is a plus.