Virtual Manager - Customer Service & Sales

Pay Range : $50,000 – $55,000 per year (based on experience) + monthly bonus potential based on performance Role Description Virtual Managers are the backbone of our third-party management team for self-storage facilities. Our team is a based on-site at our office in Birmingham, AL. This position is responsible for managing day-to-day facility operations and sales/leasing support - helping tenants, managing access and account issues, and following up with prospective renters to keep our facilities full and running smoothly across phone, email, and digital channels. The role includes monitoring customer satisfaction, using data and AI-enabled tools to identify trends, and collaborating with internal operations teams to improve processes and service quality. This position also involves maintaining accurate records, following operational procedures, and supporting training and coaching efforts to uphold StoreEase’s standards. Our team is made up of primarily full-time employees, but we do hire for part-time as well. Please apply if interested even if full-time may not currently be an option! Role Responsibilities Deliver Exceptional Customer Experience: Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through StoreEase’s technology-rich platform. Assist Day-to-Day Customer Experience: Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their tenancy. Convert & Grow Revenue: Turn inbound calls, web leads, and Virtual Counter interactions into new rentals. Own the Lead Lifecycle: Track incoming leads in the software, maintain regular contact by phone/email/text, and follow up on reservations and abandoned leads until closed. Provide Operational Oversight: Support the Facility Quality team with insights from tenants and collaborate with Marketing on lead quality and promotions. Maintain Accurate Data: Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history. Performance Metrics Customer satisfaction scores from new move-ins as well as existing tenants Speed to greet/answer calls Lead-to-rental conversion rate Time to close tenant requests/tickets Tenant insurance and autopay participation Follow-up time on new leads About StoreEase We are an fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Our proprietary platform, EaseOS, enhances property performance by improving net operating income and elevating customer service at scale, while integrating seamlessly with existing property management systems. StoreEase also offers full-service third-party management that emphasizes revenue optimization, operational efficiency, and a strong customer experience. Both offerings are powered by the same AI-driven infrastructure, giving our partners access to cutting-edge tools without replacing their core systems. Applicants can expect to join a company that combines technology innovation with practical, day-to-day operational impact in the self-storage industry. Interview Process With our team working through the phone and at our Virtual Counters across the portfolio we manage, we'll be conducting two interviews as a part of the process. The first will be online via Microsoft Teams to get to know you and tell you a bit more about the role. Those selected for the second round will meet onsite with our team. Our team is also available for questions throughout, so you'll have a point of contact every step of the way. Qualifications/Skills Needed Customer-focused skills: candidates should possess strengths in Customer Satisfaction and Customer Support to ensure a consistently positive experience. Analytical skills: candidates should possess strong Analytical Skills to interpret performance data, identify trends, and support decision-making. Communication skills: candidates should possess clear and professional Communication abilities for interacting with customers and internal teams. Relevant experience in customer-facing roles, ideally in retail, hospitality, property management, or related service environments. Comfort working with technology platforms, CRM or PMS tools, and AI-enabled systems; ability to learn new software quickly. Some tools/software we use: Slack, Notion, Google Docs, Looker, Outlook. Strong organizational skills, reliability, and attention to detail, with the ability to work in an office and manage multiple tasks efficiently. High school diploma or equivalent required; additional education in business, communications, or a related field is beneficial and preferred. Why Join StoreEase Build at a high-growth company: Be part of a fast-growing, innovative team that’s redefining how self-storage is operated Advance your career: Enjoy clear pathways for growth and leadership opportunities as our nationwide footprint expands Thrive in a supportive culture: Work in a collaborative, tech-forward environment with a strong team culture and ongoing training Earn competitively: Competitive salary, comprehensive benefits package, and monthly bonus potential of $5,000 - $10,000 annually #J-18808-Ljbffr StoreEase