Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Office Services Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support, hospitality, mail handling, and reprographics. Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional and efficient office environment.

The shift for this position is 10am to 7pm, Monday to Friday.

Essential Job Functions

Process & Procedures

• Collaborate with the client organization to define robust policies, procedures, standards, and tolls that align with business goals and drive operational excellence.
• Identify and monitor Key Performance Indicators (KPI), ensuring adherence to all Service Level Agreement (SLA) requirements.
• Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.
• Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.

Guest Relations

• Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.
• Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.
• Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue.

Guest Experience

• Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.
• Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.
• Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
• Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences.

Mail

• Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.
• Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones

Print

• Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
• Ensure accurate reproduction of CD/DVD materials in response to customer requests or as part of an imaging project.

Training

• Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.

Position Requirements/Experience/ Education:

• High school diploma or equivalent, college degree preferred


• Minimum 1 year of experience

• Ability to understand client inquiries and provide effective responses

• Experience in using Microsoft Office products and applications

• Understands the importance of delivering added value to clients

• Team player who can keep a positive attitude, motivate peers, and build relationships

• Ability to maintain confidentiality and security of any client information

• Displays a pleasant and cheerful disposition at all times

• Client first mentality
• Demonstrates accuracy and attention to detail
  • Detail orientated with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
  • Solid decision-making skills within the scope of the position
  • Ability to meet deadlines and work under pressure
  • Good verbal and written communication skills
  • Ability to use technology
  • Prioritizing, flexibility, adaptability

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.