Help Desk Analyst

Help Desk Analyst 6 month contract Onsite - Jax, FL Position Summary The IT Help Desk Technician is responsible for providing timely, courteous, and effective technical support to in-person and remote end‑users across the organization. This role supports the installation, maintenance, troubleshooting, and repair of computer hardware, software, peripherals, mobile devices, and user access issues. The IT Help Desk Technician serves as a first point of contact for technical support, resolves routine and moderately complex issues, escalates more advanced problems when appropriate, and documents all incidents and resolutions in the help desk ticketing system. This position also assists with workstation deployments, user account support, and technology setup to ensure employees have the tools and access needed to perform their jobs successfully. Essential Duties and Responsibilities Respond to technical support requests via phone, email, ticketing system, in person, or remote support tools Troubleshoot, diagnose, and resolve hardware, software, printer, mobile device, network connectivity, access, and basic system issues for end‑users Provide technical assistance and guidance to end‑users with an appropriate level of detail and professionalism Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install, configure, maintain, and support desktop and laptop computers, monitors, printers, phones, peripherals, and related technology equipment Assist with onboarding and offboarding technology needs, including preparing workstations, and supporting user account access Support password resets, user account issues, permissions, and basic Active Directory/Azure account administration Document incidents, troubleshooting steps, resolutions, and equipment assignments accurately in the help desk ticketing system Escalate unresolved or complex technical issues to the appropriate IT support level or team and follow through to resolution as needed Perform routine software installations, updates, patches, and basic system maintenance Support conference room technology, audio/visual equipment, and other end‑user technology needs as assigned Maintain confidentiality and security of company systems, devices, and information Qualifications WorkExperience Required 1+ years ofhelp desk, desktop support, technical support, or closely related IT supportexperience Preferred 2+ years ofexperience in a help desk, desktop support, or end-user support role Experiencesupporting remote users in a multi-site environment Education Required High schooldiploma or equivalent Preferred Associatedegree in Computer Science, Information Technology, or a related field CompTIA A+certification or similar entry-level IT certification Microsoft,Azure, or help desk-related certifications TechnicalKnowledge Required Strong knowledgeof computer hardware, operating systems, and common business softwareapplications Experiencetroubleshooting Windows-based computers, printers, peripherals, and basicnetwork connectivity issues Basicknowledge of Microsoft 365 applications and user support Preferred Basicknowledge of Active Directory, Azure/Entra user account support, passwordresets, and access management Experiencewith ticketing systems such as GoTo Assist, Jira Service Management,ServiceNow, Zendesk, or similar platforms Familiaritywith basic networking concepts, VPN connectivity, mobile device support, andprinter troubleshooting AdditionalSkills/Notes Required Strongtroubleshooting, problem-solving, and analytical skills Strongcustomer service skills and ability to communicate technical informationclearly to non-technical users Ability toprioritize multiple requests and work effectively in a fast-paced environment Ability towork independently on routine issues and escalation appropriately when needed Strongattention to detail and documentation skills Ability tomaintain professionalism, patience, and confidentiality when handling supportissues By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. #J-18808-Ljbffr