Administrative & Customer Service Assistant

Job Description

Job Description

Salema Management is a well-established local Dunkin' franchisee group committed to employee growth and development. We are seeking a hardworking, enthusiastic team player to support our Main Office and assist wherever needed.

Responsibilities:

• Respond to and resolve customer concerns by phone or in writing.
• Maintain employee records and office files.
• Answer calls, forward messages, confirm orders, and provide updates.
• Assist with reports, audits, and compliance reviews.
• Complete additional HR and administrative projects as assigned.

Qualifications:

• High school diploma or GED required.
• One year of office experience preferred.
• Strong computer, customer service, and communication skills.
• Organized, flexible, and able to manage multiple priorities independently.
• Ability to maintain confidentiality.
• Bilingual skills are a plus.

Schedule and Work Environment:

• In-person office position; remote work is not available.
• Regularly scheduled full-time or part-time hours.
• Applicants seeking part-time work are encouraged to apply.
• Position involves sitting, computer use, phone calls, filing, and interaction with employees, managers, and customers.

You are applying for work with a franchisee of Dunkin, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and establish their own wage and benefit programs, which may vary among franchisees.

This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.