Business Systems Analyst Consultant

Business Systems Consultant

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Consultant within PNC's Digital Identity organization, you will be based in Birmingham, AL at 701 32nd Street. Weekly time in office is needed. This position may not be available in all geographic areas.

Needed skills:

• Atlassian products (Confluence & Jira)
• ServiceNow
• Microsoft Office Suite
• Postman & SoapUI
• Dynatrace - dashboard monitoring

The Business Systems Analyst in PNC's Customer Identity Access Management (CIAM) org delivers business value through the delivery of agile IT projects and product management by working within a multi-stakeholder environment to gather system requirements, manage team backlogs, and guide stakeholders and developers to solutions. A successful Business Systems Analyst will be strategically minded, logical, and socially affluent. They will have an understanding of the role, purpose, and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and technological solutions.

Core competencies & Responsibilities:

• Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps.
• Experience and ability to recognize technical capabilities within a business flow or business process.
• Experience and ability to write explicit and succinct system requirements and use cases.
• Ability to create system flows that capture the system to system interaction and behavior of a given capability.
• Tested experience and ability in stakeholder communication and business/IT partnership coordination.
• Understanding of software delivery and methodologies o Agile: Scrum, Kanban, and SAFe (Agile Framework)
• Experience working between a Product Owner or Product Manager and Development staff.
• Experience working with Architecture and Design teams.
• Experience maintaining and organizing team backlogs.
• Experience in roadmap building and milestone tracking.
• Experience in release planning and delivery forecasting.
• Comfortability in leadership, delegation, negotiation, influence and persuasion.
• Comfortability in presenting and facilitating high stake communications and change.
• Comfortability and Experience in driving change management and process improvement.

Key Responsibilities:

• Demonstrate mastery in eliciting, analyzing, and documenting complex business requirements, serving as a trusted advisor to senior stakeholders.
• Lead workshops and training sessions to enhance the skills of team members, fostering a culture of continuous learning and growth.
• Provide expert guidance on stakeholder management strategies and communication techniques, driving collaboration and alignment across the organization.
• Champion a customer-centric approach to requirements management, ensuring alignment with organizational goals and priorities.
• Oversee release management activities, including coordinating release schedules and ensuring documentation accuracy.
• Utilize ServiceNow for ticket tracking and release management, providing timely resolution of issues, requests, and releases.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.